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- Tasks: Own the customer journey and drive engagement in a fast-paced maritime SaaS environment.
- Company: Fast-growing maritime SaaS business transforming data engagement for ship owners.
- Benefits: Competitive pay, international exposure, and clear growth opportunities.
- Why this job: Make a real impact on product strategy while building strong client relationships.
- Qualifications: 4-7 years in B2B SaaS or maritime roles with strong communication skills.
- Other info: Join a young, ambitious team with a collaborative culture.
The predicted salary is between 48000 - 84000 £ per year.
A fast-growing maritime SaaS business with a unique product transforming how ship owners and operators engage with data. This is a vibrant, commercial environment where product, customer and brand sit at the heart of success.
What will you be doing?
- Owning the end-to-end customer journey, driving improved adoption, onboarding and long-term engagement
- Acting as the assured voice of the customer, translating real-world problems into impactful product and commercial insights
- Leading product messaging, brand consistency and creative go-to-market campaigns for new features
- Equipping sales teams with strong competitive intelligence and compelling value-led narratives
- Building trusted relationships with clients, turning successful users into advocates and case studies
Are you the ideal candidate?
- 4–7 years’ experience in a client-facing B2B SaaS, maritime or product/solutions role
- Commercially focused, analytical and confident influencing product direction
- A motivated, creative communicator able to engage technical and commercial stakeholders
- Highly organised, determined and comfortable in a fast-paced, entrepreneurial setting
- Fluent English essential; maritime exposure or additional languages a plus
What’s in it for you?
- Competitive compensation at the upper end of the market
- High-visibility role with real influence over product and strategy
- International exposure with occasional travel
- Strong, collaborative culture with a young, inspired and ambitious team
- Clear growth opportunities in a refreshed, scaling business
Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.
Customer Success Manager in City of London employer: Executive Integrity | B Corp
Contact Detail:
Executive Integrity | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the maritime SaaS space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in customer success and how you've driven engagement in previous roles. Use real examples to back up your claims – it makes a huge difference!
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show how you can add value, especially in customer success.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our vibrant team. Don’t miss out!
We think you need these skills to ace Customer Success Manager in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in B2B SaaS and any maritime exposure you have. We want to see how your skills align with our unique product and customer journey.
Showcase Your Communication Skills: As a Customer Success Manager, you'll need to engage with both technical and commercial stakeholders. Use your application to demonstrate your ability to communicate effectively. Share examples of how you've influenced product direction or built relationships with clients.
Be Data-Driven: We love candidates who can back up their claims with data. If you've improved customer adoption or engagement in previous roles, include those metrics in your application. Show us how you've made an impact through analytical thinking!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you're proactive and keen to join our vibrant team!
How to prepare for a job interview at Executive Integrity | B Corp
✨Know Your Product Inside Out
Before the interview, make sure you understand the company's product and how it transforms data engagement for ship owners and operators. Familiarise yourself with their unique selling points and be ready to discuss how you can contribute to improving customer adoption and engagement.
✨Showcase Your Client-Facing Experience
Highlight your previous experience in a client-facing B2B SaaS role. Prepare specific examples of how you've successfully managed customer journeys, driven onboarding, and built long-term relationships. This will demonstrate your ability to act as the voice of the customer.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to influence product direction. Think of scenarios where you've turned customer feedback into actionable insights or improved product messaging. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Your Communication Skills
As a Customer Success Manager, you'll need to engage both technical and commercial stakeholders. Be prepared to discuss how you've effectively communicated complex ideas in the past. Show your motivation and creativity in crafting compelling narratives that resonate with clients.
