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- Tasks: Lead customer success for maritime clients, ensuring strong relationships and strategic growth.
- Company: Join a vibrant company revolutionising the maritime industry with innovative software solutions.
- Benefits: Enjoy a competitive salary, flexible remote work, wellness initiatives, and global career opportunities.
- Why this job: Be part of a diverse culture that values collaboration and social impact through renewable energy.
- Qualifications: Bachelor’s degree in supply chain or procurement; 5+ years in maritime procurement management.
- Other info: Contribute to a charity focused on renewable energy solutions for communities in need.
The predicted salary is between 36000 - 60000 £ per year.
Location: UK or Copenhagen
Our client is a vibrant company who provide software and services into the Maritime industry. They stand as innovative leaders reshaping the way shipping entities engage in procurement by ensuring enhanced transparency and inspiring solutions.
What will you be doing?
- Act as Lead Account Manager / Customer Success Manager for customers in Southern Europe and Middle East
- Managing teams within Support, Onboarding, Technical, ensuring strong and proactive customer relations.
- Foster winner strategies for account health and outcome-focused business reviews to assure measurable value.
- Analyse customer revenue, creating assured risk and mitigation plans to avoid churn and motivate growth.
- Cross-sell and up-sell existing customers.
- Deliver strong, strategic procurement advice from the heart of the maritime industry.
- Coordinate effectively with teams across various global locations, contributing to strategic success as part of the Senior Leadership Team.
Are you the ideal candidate?
- Bachelor’s degree in supply chain or procurement, with innovative IT skills.
- Over 5 years in the maritime industry, flourishing in procurement management roles.
- Over 2 years with a focus on customer success or account management.
- Strong category management skills with a determined understanding of maritime procurement.
- Proven track record in consultative roles, with a strategic mindset in data-driven decision-making.
What’s in it for you?
- Successful competitive salary and assured bonus reflecting your expertise.
- Flexible, refreshed remote-first culture fostering collaborative project days.
- Inclusive onboarding experience for an inspired start.
- Strong wellness initiatives respecting work-life balance.
- Global opportunities within an award-winning, expanding company.
- Modern performance support for inspired career growth.
- Diverse and supportive company culture.
Who are we?
Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.
Contact Detail:
Executive Integrity | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the maritime industry and its procurement processes. Understanding the specific challenges and trends in this sector will help you engage more effectively with potential employers and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the maritime and procurement fields. Attend industry events, webinars, or join relevant online forums to connect with others. Building relationships can lead to valuable insights and potential job referrals.
✨Tip Number 3
Showcase your customer success and account management experience through real-life examples. Be prepared to discuss how you've successfully managed client relationships and driven growth in previous roles, as this will resonate well with hiring managers.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailor your conversations to reflect how your personal values align with theirs, demonstrating that you're not just a fit for the role but also for the team.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and the maritime industry. Emphasise your skills in customer success, procurement management, and any specific achievements that demonstrate your ability to drive growth and prevent churn.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the maritime industry and your understanding of procurement processes. Mention how your background aligns with the company's mission and values, and provide examples of how you've successfully managed customer relationships in the past.
Highlight Relevant Skills: In your application, clearly outline your innovative IT skills and category management expertise. Use specific examples to illustrate your strategic mindset and data-driven decision-making abilities, as these are crucial for the role.
Showcase Team Collaboration: Since the role involves coordinating with teams across global locations, include examples of how you've successfully collaborated with diverse teams in previous roles. This will demonstrate your ability to contribute to the Senior Leadership Team effectively.
How to prepare for a job interview at Executive Integrity | B Corp™
✨Research the Company and Industry
Before your interview, take some time to understand the maritime industry and the specific challenges it faces. Familiarise yourself with the company's software and services, as well as their competitors. This knowledge will help you demonstrate your interest and show that you're proactive.
✨Highlight Relevant Experience
Make sure to emphasise your experience in account management and customer success, particularly within the maritime sector. Prepare examples of how you've successfully managed accounts, fostered customer relationships, and contributed to business growth. Tailor your responses to align with the job description.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process clearly and effectively.
✨Showcase Your Strategic Mindset
Since the role requires a strategic approach to account management, be ready to discuss how you analyse customer data and develop risk mitigation plans. Share examples of how you've used data-driven decision-making to achieve positive outcomes in previous roles.
