Our Global SaaS client is seeking an experienced Senior Data Analyst to join their Global Customer Success Data Science Team on a 9-month contract, supporting international markets and driving measurable impact across Customer Experience, Digital Experience, Service Delivery, and Supportability. You’ll partner with cross-functional teams to strengthen data foundations, enhance customer journeys, and accelerate AI-native analytics across the organisation. Build robust data foundations Develop pipelines, improve data integrity, and define metrics/governance tailored for international markets. Deliver deep-dive analytics Conduct root-cause analysis to uncover customer pain points, digital adoption challenges, and operational inefficiencies. Advance AI-native analytics Use Gen AI tools for automated insight generation, summarisation, anomaly detection, and workflow optimisation. Support experimentation & continuous improvement Analyse A/B tests and digital experience performance, quantifying customer and business impact. Influence strategy through storytelling Present insights clearly to technical and non-technical stakeholders, shaping decisions that improve customer experience and operational performance. 8+ years in Data Analytics or Data Science (Customer Success, Operations, or Digital Experience ideal) ~ Strong SQL skills; Dashboarding expertise (Tableau, Qlik, or similar) ~ Python or R for analytics/automation (preferred) ~ Knowledge of statistical methods and A/B testing ~ Experience with ML or Generative AI (advantageous) ~ Strong communication and data storytelling capability ~ Growth mindset with genuine enthusiasm for Gen AI Hybrid working Long contract with potential extension
Tableau Data Analyst - Remote in London employer: Executive Facilities
Join a leading global SaaS organisation as a Senior Data Analyst and immerse yourself in an award-winning work environment that champions innovation and collaboration. With a hybrid working model, you will enjoy the flexibility of working three days on-site while contributing to exciting AI/ML user experience projects. The company prioritises employee growth, offering opportunities to enhance your skills across cutting-edge technologies like Cloud Composer and Google Cloud Platform, making it an excellent employer for those seeking meaningful and rewarding employment.
