Our Global SaaS client is now seeking an experienced Data Analyst to join their Global Customer Success Data Science Team for a 10-month contract . You’ll play a pivotal role in improving how they measure and deliver customer success, driving impact across Customer Experience, Digital Experience, Service Delivery, and Supportability. You will partner closely with cross-functional teams, and ensure that data informs strategy, enhances customer journeys, and scales operational excellence. Key Responsibilities Building robust data foundations : Collaborate with engineering to develop pipelines, improve data integrity, and establish clear metric definitions and governance tailored for international markets. Developing actionable dashboards reporting : Create and maintain scalable, user-friendly dashboards that provide visibility into key performance metrics and think broadly across the end-to-end customer journey. Delivering deep-dive analytics : Conduct root cause analysis to uncover drivers of customer pain points, digital adoption challenges, and operational inefficiencies and translate findings into actionable recommendations that improve customer journeys. Advancing AI-native analytics : Leverage Gen AI tools to automate recurring insight generation, support AI-powered summarization...
Business Data Analyst employer: Executive Facilities Careers
Join an award-winning law firm that values your expertise and offers a dynamic work environment in the heart of the real estate sector. With a strong focus on employee growth, you will have access to comprehensive benefits, flexible working arrangements, and the opportunity to make a significant impact on the firm's success while enjoying a competitive salary and generous bonuses. This is not just a job; it's a chance to thrive in a supportive culture that encourages professional development and collaboration.
Contact Details:
Executive Facilities Careers Recruitment Team
