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- Tasks: Support customers through various channels, resolving enquiries and enhancing their experience.
- Company: Join a dynamic team dedicated to delivering exceptional customer service and digital solutions.
- Benefits: Earn £13.26 per hour with a 37-hour work week, Monday to Friday, 9am to 5pm.
- Other info: This is a 10-month contract role with opportunities for growth and learning.
- Why this job: Be the voice of the customer, making a real impact while developing valuable skills.
- Qualifications: No specific qualifications required; just bring your passion for helping others!
10 months contract
£13.26 Per Hour
9am till 5pm, 37 hours per week
To support the Customer Enabling Service in the delivery of a range of complex customer service functions and digital interface responsibilities.
- Receive and resolve detailed enquiries from customers and service users to ensure an effective and responsive service.
- Act as an advocate and work closely with internal and external partners to exceed customer expectations and achieve service standards.
- Provide information, advice and guidance to customers via a range of communication channels including face to face, telephone, email, letter, web chat and social media.
- Communicate, verbally and in writing, specific knowledge of our and partner services to resolve enquiries at the first point of contact.
- Undertake surveys, telephone calls and interviews to collect data/customer insights to inform improvement programmes.
- Act as the ‘front door’ for our and partners, including the City Hall meet and greet function to effectively resolve enquiries or triage customers to the appropriate service provider.
- Contribute to the delivery of the Customer Service and Digital Strategies through ongoing user research activities and provision of a mediated/assisted service e.g. public access IT.
- Provide support and assistance to local campaigns, events and programmes.
- Escalate and refer any challenging or complex enquiries and/or complaints to the Customer Enabling Services Manager.
- Actively listen to customers to assess and anticipate needs, quickly develop excellent customer rapport to enhance the experience.
- Make sure contacts and decisions are made in accordance with service standards.
- Influence others to adopt policies and courses of action when working with customers to resolve enquiries.
Interested? Please apply.
Customer call Centre Enabling Services Advocate employer: Executive Connect LTD
Contact Detail:
Executive Connect LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer call Centre Enabling Services Advocate
✨Tip Number 1
Familiarise yourself with our services and those of our partners. Understanding the ins and outs of what we offer will help you communicate effectively with customers and resolve their enquiries quickly.
✨Tip Number 2
Practice your active listening skills. Being able to assess and anticipate customer needs is crucial in this role, so try role-playing scenarios with friends or family to enhance your ability to connect with customers.
✨Tip Number 3
Get comfortable with various communication channels. Since you'll be interacting with customers through phone, email, and social media, practice using these platforms to ensure you're ready to engage effectively.
✨Tip Number 4
Showcase your problem-solving skills during any interviews or discussions. Think of examples where you've successfully resolved issues for customers, as this will demonstrate your capability to handle complex enquiries.
We think you need these skills to ace Customer call Centre Enabling Services Advocate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Enabling Services Advocate position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service experience and your ability to communicate effectively across various channels. Use specific examples to demonstrate how you've exceeded customer expectations in previous roles.
Highlight Relevant Skills: In your CV, emphasise skills that are crucial for this role, such as active listening, problem-solving, and the ability to work collaboratively with internal and external partners. Mention any experience you have with digital interfaces or customer insights.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in a customer-facing role.
How to prepare for a job interview at Executive Connect LTD
✨Showcase Your Communication Skills
As a Customer Enabling Services Advocate, you'll need to communicate effectively across various channels. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Prepare examples of how you've successfully resolved customer enquiries in the past.
✨Understand the Role and Responsibilities
Familiarise yourself with the job description and the specific duties involved. Be ready to discuss how your previous experiences align with the responsibilities of supporting complex customer service functions and working with internal and external partners.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to manage difficult customer interactions or resolve complaints, and be prepared to explain your thought process and actions.
✨Demonstrate Your Customer-Centric Approach
Highlight your commitment to exceeding customer expectations. Share examples of how you've actively listened to customers, anticipated their needs, and built rapport. This will show that you understand the importance of delivering excellent service.