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- Tasks: Handle Telecare alarms and provide reassurance to customers 24/7.
- Company: Join a dedicated team focused on customer safety and wellbeing.
- Benefits: Earn £13.26 per hour with night rates and shift allowances.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in telecare or similar support roles is preferred.
- Other info: Flexible hours available, perfect for students balancing studies.
Call Centre Customer Enabling Services Advocate 13.26 PER HOUR 35 HOURS PER WEEL You will be responsible for handling Telecare alarms, providing reassurance, and co-ordinating appropriate support for our customers which is a 24/7 service. This is a vital role in ensuring the safety and wellbeing of those who rely on our services. Experience in telecare or similar support environment is desirable and familiarity with Jontek system would be beneficial. Various hours available 24 hours a day. Attracts Night Rate and Shift Allowance, dependant on hours worked…
Call Centre Customer Enabling Services Advocate employer: Executive Connect LTD
Contact Detail:
Executive Connect LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Customer Enabling Services Advocate
✨Tip Number 1
Familiarise yourself with the Jontek system, as having knowledge of this software can set you apart from other candidates. Consider looking for online tutorials or user guides to get a better understanding of its functionalities.
✨Tip Number 2
Highlight any previous experience in telecare or similar support roles during your conversations with us. Be prepared to discuss specific situations where you provided reassurance and support to customers, as this will demonstrate your suitability for the role.
✨Tip Number 3
Show your commitment to customer safety and wellbeing by researching best practices in telecare services. Being able to discuss these practices in an interview will show that you are proactive and genuinely care about the role.
✨Tip Number 4
Be flexible with your availability, as the role requires various hours throughout the day and night. Emphasising your willingness to work different shifts can make you a more attractive candidate for us.
We think you need these skills to ace Call Centre Customer Enabling Services Advocate
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Call Centre Customer Enabling Services Advocate position. Highlight your relevant experience in telecare or similar support environments.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the job. Emphasise any previous roles where you handled customer support, especially in a telecare setting, and mention familiarity with systems like Jontek.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the importance of the role. Mention specific examples of how you've provided reassurance and support in past positions.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Executive Connect LTD
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Call Centre Customer Enabling Services Advocate. Familiarise yourself with handling Telecare alarms and the importance of providing reassurance to customers.
✨Showcase Relevant Experience
If you have experience in telecare or a similar support environment, be ready to discuss specific examples. Highlight how your past roles have prepared you for this position and how you can contribute to the team's success.
✨Familiarity with Systems
If you know about the Jontek system, mention it during the interview. If not, do some quick research beforehand to show your willingness to learn and adapt to new technologies.
✨Demonstrate Empathy and Communication Skills
This role requires excellent communication and empathy. Prepare to share examples of how you've effectively communicated with customers in the past, especially in challenging situations.