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- Tasks: Be the go-to guru for product knowledge and empower teams with expert guidance.
- Company: Join Execo, a forward-thinking company revolutionising community knowledge sharing.
- Benefits: Full-time role with opportunities for growth in a dynamic environment.
- Why this job: Make a real impact by solving complex problems and enhancing team effectiveness.
- Qualifications: 10+ years of experience, including 2+ years in product support or customer success.
- Other info: Fast-paced environment with a focus on collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the CLM Product Manager role at Execo. We're looking for a bilingual expert who is fluent in both our product's deep technical details and the needs of our client-facing teams. This isn’t just a support role; it’s a chance to be the central hub of product knowledge, the go-to guru who empowers our entire organization to succeed.
Overview
As our Product Specialist, you are the central nervous system for product knowledge within the company. Reporting to the Product team, you'll empower our sales and customer success teams with expert guidance, triage critical issues, and serve as the essential link that ensures our business runs on expertise.
Your Impact & What You’ll Do
This is a role defined by influence and expertise. You are the force multiplier who makes every client-facing team smarter, faster, and more effective.
- Be the Ultimate Product Guru: Serve as the main point of contact and subject matter expert for all complex product questions, escalations, and troubleshooting from our internal teams.
- Empower Our Frontline Teams: Host regular "Product Office Hours" and provide on-demand solutions, turning frontline challenges into moments of clarity and confidence.
- Shape Product Quality: Triage, analyze, and prioritize incoming bug reports and feature requests, acting as the first line of defense in our product development lifecycle.
- Accelerate Problem Solving: Collaborate directly with Product Managers and Engineers to investigate and resolve escalated issues, translating frontline feedback into actionable insights.
Why You’ll Thrive at Execo
You’ll thrive here because you are a natural problem-solver and a gifted communicator with a passion for sharing knowledge. You are a perfect fit because:
- You’re a seasoned professional with 10+ years of overall experience, including at least 2 years in a product support, technical support, or customer success role within a SaaS environment.
- You’re a master translator, with a proven gift for troubleshooting complex issues and explaining technical concepts clearly to non-technical audiences.
- You’re an expert prioritizer, comfortable managing multiple escalations in a fast-paced environment using tools like Jira.
- You’re a proactive knowledge-sharer with a growth mindset and a drive to identify patterns, find root causes, and suggest lasting improvements.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Consulting, Business Development, and Information Technology
Industries: Professional Services, IT Services and IT Consulting, and IT System Custom Software Development
CLM Product Manager in London employer: Execo
Contact Detail:
Execo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CLM Product Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Execo through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the CLM Product Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by diving deep into the product details. Familiarise yourself with Execo's offerings and think about how your experience aligns with their needs. Being able to speak their language will show you're the ultimate product guru they’re looking for.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've triaged issues or empowered teams in the past. This will demonstrate that you’re not just a fit for the role, but a game-changer for their organisation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Execo team. Let’s get you that job!
We think you need these skills to ace CLM Product Manager in London
Some tips for your application 🫡
Show Your Expertise: Make sure to highlight your experience in product support or customer success, especially in a SaaS environment. We want to see how you've tackled complex issues and empowered teams with your knowledge.
Be the Communicator: Since this role is all about bridging the gap between technical details and client needs, use your application to demonstrate your communication skills. Share examples of how you've explained tricky concepts to non-technical folks.
Prioritisation is Key: We love a good prioritiser! Mention any tools you’ve used, like Jira, to manage multiple escalations. Show us how you keep things running smoothly even when the pressure's on.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to get your application and for you to stay updated on the process. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Execo
✨Know Your Product Inside Out
Make sure you’re well-versed in the technical details of the product. Familiarise yourself with common issues and solutions, as well as recent updates or features. This will help you demonstrate your expertise and show that you can be the go-to guru for the team.
✨Showcase Your Communication Skills
Since this role requires translating complex concepts to non-technical audiences, practice explaining technical details in simple terms. You might even want to prepare a few examples of how you've successfully communicated difficult ideas in the past.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview where you’ll need to troubleshoot a problem. Think through your approach to resolving issues and be ready to discuss how you would prioritise tasks and manage escalations effectively.
✨Demonstrate Your Growth Mindset
Be prepared to talk about how you’ve identified patterns in past roles and suggested improvements. Share specific examples of how your proactive approach has led to better outcomes, showing that you’re not just a problem-solver but also someone who drives change.
