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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and manage exciting projects.
- Company: Join a forward-thinking company with a strong focus on employee development and satisfaction.
- Benefits: Enjoy flexible hours, extra holiday leave, and ongoing training opportunities.
- Why this job: Make a real impact while building lasting relationships with customers and colleagues.
- Qualifications: Experience in service management or engineering, with strong problem-solving skills.
- Other info: Opportunities for international travel and career progression await you!
The predicted salary is between 36000 - 60000 £ per year.
Excellent benefits package, flexible working hours policy, additional paid holiday leave, ongoing training and development, long term service scheme. Opportunities for international travel and career progression.
THE ROLE:
- A highly varied customer service role requiring an organised and detail-oriented candidate to lead a team of both workshop and field service engineers.
- Implementing industry standards to ensure the highest level of service is maintained throughout the business.
- Provide the highest level of customer service, developing lasting customer relationships.
- Management of ongoing projects and making sure that service standards are being met and problems are resolved.
- Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team\\\’s objectives are met.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Maintaining strong relationships with manufacturers and sales representatives.
- Working closely with the parts, workshop and operations managers within the wider company. Reporting on performance data and related financial information.
- Leading our apprenticeship program by identifying, recruiting and training suitable candidates to ensure apprentices can practice and develop their talents to undertake quality and productive work
SKILLS:
- You’re an experienced service manager, engineer or service technician with a strong working knowledge of all industry standards and practices as well as the company\\\’s products and services.
- You are a proficient problem solver, resourceful, and a solution-based thinker who can deliver a ‘first time fix’ in all situations.
- You have good all-round communication and interpersonal skills, have the ability to relate to each customer\\\’s unique situation and can manage customer expectations and provide a high standard of customer service.
- You’re used to working in time-sensitive situations where downtime needs to be minimised.
- Your background could be from a machinery dealership, distributor or OEM, and you possess a recognised engineering qualification (from HND to degree level).
- You\\\’ll have experience of hydraulic and electrical systems (including CANbus), mobile machinery software systems and remote diagnostics, as well as a well-developed range of practical mechanical engineering skills.
- Overseas experience would be of interest, particularly in environments requiring a resourceful approach and where supplies and resources may be in short supply.
- You’re well organised, with good planning, administrative and IT skills.
- Ideally living in the North of England (other areas may be considered), you have a clean driving licence.
Seniority level
- Mid-Senior level
Employment type
- Full-time
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Service Manager employer: Exc@v8 Group
Contact Detail:
Exc@v8 Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service management. Think about how you’d handle customer complaints or lead a team project. The more you rehearse, the more confident you’ll feel!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in previous roles. This will demonstrate your resourcefulness and ability to deliver that all-important ‘first time fix’.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in customer service, team management, and any relevant engineering qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've handled customer complaints or led a team to success. We love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. We’re looking for someone who can deliver a ‘first time fix’. Share instances where you’ve tackled challenges head-on and achieved great results.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see all the fantastic benefits we offer!
How to prepare for a job interview at Exc@v8 Group
✨Know Your Stuff
Make sure you brush up on your knowledge of industry standards and practices. Familiarise yourself with the company's products and services, as well as any recent developments in the field. This will show that you're not just a candidate, but someone who genuinely cares about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific situations where you delivered a 'first time fix' or resolved customer complaints effectively. This will demonstrate your resourcefulness and solution-based thinking, which are key for a Service Manager.
✨Communicate Like a Pro
Since this role involves managing a team and dealing with customers, practice your communication skills. Be ready to discuss how you build relationships with customers and team members alike. Highlight your interpersonal skills and how you manage expectations in time-sensitive situations.
✨Plan for the Future
Discuss your vision for the apprenticeship program and how you would identify and train suitable candidates. Show that you're not just focused on the present but also on developing talent for the future. This will reflect your commitment to ongoing training and development within the company.