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For Companies At a Glance
- Tasks: Manage the spa reception, ensuring a smooth guest experience and motivating the team.
- Company: Join the award-winning Spa at Pennyhill Park, known for exceptional guest care.
- Benefits: Enjoy a competitive salary of £29,000 plus fantastic benefits and recognition opportunities.
- Why this job: Be part of a vibrant team in a luxurious environment that values guest satisfaction.
- Qualifications: Flexibility to work various shifts and a passion for customer service are essential.
- Other info: The Spa operates seven days a week, from 6:00 am to 10:00 pm.
The predicted salary is between 25000 - 33000 £ per year.
Pennyhill Park and The Spa, Bagshot, Surrey
Full Time
£29,000 per annum plus fantastic benefits
Closing Date: 22nd August 2025
In a Nutshell
We\’re actively seeking a Spa Assistant Reception Manager to join our team in the award-winning Spa at Pennyhill Park in Bagshot, Surrey. You will assist in delivering and overseeing standards of guest care, as well as being responsible for the overall management of the spa reception desk to ensure that all guests, members, and day spa visitors have the most enjoyable experience possible.
The role includes duty management shifts, guest relations, and managing feedback. The Spa is open seven days a week from 6:00 am to 10:00 pm, so flexibility is essential, and you would be expected to work a variety of shifts.
Key Responsibilities
- Ensuring a smooth guest journey throughout the Spa
- Motivating and inspiring the spa reception team through training and coaching
- Maintaining a welcoming front of house environment and providing a warm welcome to all guests
- Developing processes and procedures in collaboration with the Spa Front of House Manager to ensure smooth operations, including SOPs, health and safety, and IT systems
- Upselling retail products and treatments to maximize revenue
Join our team and enjoy a range of incredible benefits, along with opportunities for recognition and reward for your excellent performance!
Pennyhill Park and The Spa, Bagshot, Surrey
South Lodge and The Spa, Horsham, West Sussex
#J-18808-Ljbffr
Spa Assistant Reception Manager employer: Exclusivepeople
Contact Detail:
Exclusivepeople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Assistant Reception Manager
✨Tip Number 1
Familiarise yourself with the specific services and treatments offered at Pennyhill Park Spa. Understanding their unique offerings will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled guest relations in previous roles. Highlighting your ability to manage feedback and resolve issues will be crucial for this position.
✨Tip Number 3
Research the latest trends in the spa and wellness industry. Being knowledgeable about current practices can set you apart from other candidates and show that you're proactive about staying informed.
✨Tip Number 4
Network with professionals in the spa industry, especially those who have experience in management roles. They can provide valuable insights and may even refer you to opportunities within Pennyhill Park.
We think you need these skills to ace Spa Assistant Reception Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Spa Assistant Reception Manager position. Tailor your application to highlight relevant experience in guest relations and team management.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in hospitality, particularly in spa or wellness environments. Emphasise any previous roles that involved managing a reception desk or leading a team.
Write a Strong Cover Letter: In your cover letter, express your passion for providing excellent guest experiences and your ability to motivate a team. Mention specific examples of how you've successfully managed guest feedback and improved service standards in past roles.
Highlight Flexibility: Since the role requires flexibility with shifts, make sure to mention your availability and willingness to work varied hours. This shows your commitment to meeting the needs of the spa and its guests.
How to prepare for a job interview at Exclusivepeople
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for providing excellent guest experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Spa Assistant Reception Manager, you'll need to motivate and inspire your team. Prepare to discuss your leadership style and provide examples of how you've successfully managed or trained a team in the past.
✨Familiarise Yourself with Spa Operations
Research the specific operations of Pennyhill Park's Spa. Understanding their services, treatments, and overall guest journey will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Flexibility Questions
Since the spa operates seven days a week, be ready to discuss your availability and flexibility regarding shifts. Highlight your willingness to adapt to the needs of the business while maintaining a positive attitude.
