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For Companies At a Glance
- Tasks: Welcome guests and provide top-notch service throughout their stay.
- Company: Join the prestigious Pennyhill Park and The Spa, known for luxury and exceptional hospitality.
- Benefits: Enjoy a competitive salary, fantastic perks, and opportunities for recognition.
- Why this job: Be part of a fun team, making memorable experiences for guests in a beautiful setting.
- Qualifications: Strong customer service skills and a friendly attitude are essential.
- Other info: Full-time position with a closing date for applications on 31st July 2025.
The predicted salary is between 22400 - 29600 £ per year.
Overview
Pennyhill Park and The Spa, Bagshot, Surrey
Full Time
£26,403 per annum plus fantastic benefits
Closing Date: 10th October 2025
In a Nutshell
We are actively seeking a Hotel Receptionist, or a Guest Services Assistant in our world, who will deliver exceptional service throughout the entire guest journey. You’ll be the first to greet our guests so strong customer service skills are a must!
Rooming our guests on arrival and providing them with information on the hotel, local amenities and services will be key tasks in this exciting role.
Responsibilities
- Welcoming guests in a warm friendly and professional manner
- Carrying guests luggage to and from rooms
- Labeling all guest luggage and ensuring the porters lodge is kept clean and tidy at all times
- Supporting the front office team with check ins/outs
- Use of hotel buggy for transporting guests around the resort
- Maintenance and regular checks of hotel buggy and bicycles
- Management of the turning circle and top suite parking bays
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Hotel Receptionist employer: Exclusivepeople
Contact Detail:
Exclusivepeople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its amenities. Knowing the ins and outs of Pennyhill Park and The Spa will help you answer guest queries confidently and show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills. Since you'll be the first point of contact for guests, demonstrating a warm and friendly approach during any interactions can set you apart from other candidates.
✨Tip Number 3
Get comfortable with using hotel management software. Familiarity with these systems can give you an edge, as it shows you're ready to hit the ground running and support the front office team effectively.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Hotel Receptionist position. Tailor your application to highlight your customer service experience and any relevant skills.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Pennyhill Park and The Spa that attract you, and explain how your background makes you a great fit for their team.
Highlight Relevant Experience: In your CV, emphasise any previous roles in hospitality or customer service. Use bullet points to clearly outline your achievements and responsibilities, particularly those that relate to welcoming guests and providing exceptional service.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a front-facing role like a Hotel Receptionist.
How to prepare for a job interview at Exclusivepeople
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, you'll be the first point of contact for guests. Make sure to highlight your previous customer service experience and provide examples of how you've gone above and beyond to ensure guest satisfaction.
✨Familiarise Yourself with the Hotel
Before the interview, take some time to research Pennyhill Park and The Spa. Understand their services, amenities, and any unique features. This will help you answer questions confidently and show your genuine interest in the role.
✨Practice Common Interview Questions
Prepare for typical interview questions such as 'How would you handle a difficult guest?' or 'What do you think makes excellent customer service?' Practising your responses will help you articulate your thoughts clearly during the interview.
✨Dress Professionally and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This demonstrates your professionalism and respect for the interviewer's time, setting a positive tone for the rest of the meeting.