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For Companies At a Glance
- Tasks: Welcome guests and provide exceptional customer service in a luxurious spa environment.
- Company: Join the prestigious South Lodge and The Spa team in beautiful West Sussex.
- Benefits: Enjoy a competitive salary, fantastic perks, and a supportive work culture.
- Why this job: Be the friendly face that creates memorable experiences for our guests every day.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 22400 - 28000 £ per year.
South Lodge and The Spa, Horsham, West Sussex
Full Time £26,403 per annum plus fantastic benefits
Closing Date: 10th April 2026
In a Nutshell
We are very proud of our Spa at South Lodge and we want our guests to think that it is ‘a world of its own’ and to be ‘the best Spa they have ever visited’ – wouldn’t it be nice to boast that you work here? Apply today and start the next phase of your career.
If you enjoy variety and meeting lots of new people every day you might like to join our Spa Reception team. We are now looking for a Spa Receptionist – someone who would like to be the friendly face our guests meet when entering the Spa. This is a pivotal role, to ensure all our guests experience a warm welcome throughout their time with us.
Lots to do but lots of fun
- Meet and greet guests, day spa guests and members to ensure they receive a warm welcome, and provide all the relevant information they need for their visit.
- Offering an exceptional level of customer service at all times, ensuring guests' expectations are consistently met.
- Ensure the front of house areas are well maintained, including the display cabinets.
- Answer telephone calls in a friendly and professional manner.
- Deal with all face to face, email and telephone enquiries effectively.
- Provide advice and guidance on treatments, retail products and wellbeing classes.
- Up selling and capturing revenue.
- Ensure Spa charges are processed diligently to guests’ accounts, invoices are accurate and all guest transactions are fulfilled in a very timely manner.
Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!
Spa Receptionist in Horsham employer: Exclusivepeople
Contact Detail:
Exclusivepeople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist in Horsham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on South Lodge and The Spa. Familiarise yourself with their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your people skills! As a Spa Receptionist, you'll be the friendly face welcoming guests. Role-play common scenarios with friends or family to boost your confidence. Think about how you'd handle different situations, like dealing with inquiries or upselling treatments.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Choose an outfit that reflects the spa's vibe—smart, professional, yet approachable. You want to look the part and make guests feel at ease from the moment they see you.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm. Plus, it’s the best way to ensure your application gets the attention it deserves!
We think you need these skills to ace Spa Receptionist in Horsham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to making our guests feel welcome.
Tailor Your Application: Make sure to tailor your application specifically for the Spa Receptionist role. Highlight any relevant experience in customer service or hospitality, and mention how you can help create that ‘world of its own’ experience for our guests.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details about the fantastic benefits we offer!
How to prepare for a job interview at Exclusivepeople
✨Know the Spa Inside Out
Before your interview, make sure you research South Lodge and The Spa thoroughly. Familiarise yourself with their services, treatments, and any unique offerings. This will not only show your genuine interest but also help you answer questions about how you can contribute to creating that 'world of its own' experience for guests.
✨Showcase Your Customer Service Skills
As a Spa Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Think about how you can demonstrate your ability to create a warm welcome and handle enquiries effectively, as this will be crucial in your role.
✨Practice Your Communication Style
Since you'll be the friendly face guests meet, practice speaking clearly and warmly. You might want to rehearse common interview questions with a friend or in front of a mirror. Focus on conveying enthusiasm and professionalism, especially when discussing how you would handle phone calls and face-to-face interactions.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in the Spa Receptionist role. This shows you're not just interested in the job, but also in how you can grow and contribute to the team at South Lodge.