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For Companies At a Glance
- Tasks: Welcome guests and ensure they have an exceptional experience during their stay.
- Company: Join Exclusive Collection, a unique group of independent country house hotels.
- Benefits: Enjoy a competitive salary, fantastic perks, and a supportive team environment.
- Why this job: Make a real difference in guests' experiences and create lasting memories.
- Qualifications: Great communication skills and a friendly personality are essential.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 13619 - 16343 £ per year.
South Lodge and The Spa, Horsham, West Sussex
Full Time £13,619 plus fantastic benefits
Closing Date: 16th April 2026
In a Nutshell
We’re called Exclusive Collection because, well, that’s exactly what we are: a collection of exclusive and independent country house hotels and our hotels are full of great people… A great team.
We are actively seeking Guest Relations Assistant- The Reeds, you are responsible for providing the very best care to our guests at every stage of their stay. Your warmth and personality will shine through at all stages of guest interaction.
Lots to do, but lots of fun. In your role you will be responsible for:
- Welcoming all guests entering the hotel in a professional and pleasant manner
- Providing guests with an exceptional arrival and departure experience that makes them feel welcome
- Controlling the traffic flow in and out of the Great Hall and directing guests to the necessary location
- Communicating with the front desk for any arrivals using guests names
- Run an effective check in and check out process if required
- Providing luggage assistance and valet parking and keep records
- Escorting guests to their bedrooms and conduct a room and hotel orientation to the correct standard if required
- Organising transport for our guests and giving directions
- Ensure that the outside of the hotel, the Great Hall and lounges areas are well maintained and tidy
- Undertake any additional duties as directed by the Guest relations Manager, Front of House manager or Assistant front of house
- Create lasting impression on arrival and departure of all guests
- To ensure all VIPs are flagged and research conducted
- To check VIP rooms, ensuring hotel standards and that the correct amenities are in place
- To provide appropriate welcome cards to the guests, ensuring special occasions are recognised
- To take ownership of in-house issues and ensure these are being solved whilst ensuring guest satisfaction
- To use the Guest Recovery Log to collate data
- To ensure guest details are profiled effectively
- To ensure all Front of House areas well maintained and tidy
- To effectively communicate through the use of HUBBUB
Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!
Guest Relations Assistant - 6mths Fixed term in Horsham employer: Exclusivepeople
Contact Detail:
Exclusivepeople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Assistant - 6mths Fixed term in Horsham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Exclusive Collection. Understanding their values and what makes them tick will help you connect with the team and show that you're genuinely interested in being part of their exclusive family.
✨Tip Number 2
Practice your people skills! As a Guest Relations Assistant, you'll be interacting with guests all day long. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with warmth and professionalism.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and presentable for your interview. It shows that you care about the role and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Guest Relations Assistant - 6mths Fixed term in Horsham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warmth and personality shine through. We want to see the real you, so don’t be afraid to express your enthusiasm for guest relations and how you can make a difference in our guests' experiences.
Tailor Your Application: Make sure to tailor your application specifically for the Guest Relations Assistant role. Highlight any relevant experience you have in hospitality or customer service, and connect it back to how it aligns with our values at Exclusive Collection.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key skills and experiences that relate to the job description.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details about the fantastic benefits we offer when you join our team!
How to prepare for a job interview at Exclusivepeople
✨Show Your Warmth
As a Guest Relations Assistant, your personality is key! Make sure to convey your warmth and friendliness during the interview. Practice greeting the interviewer as if they were a guest, showcasing your ability to create a welcoming atmosphere.
✨Know the Company
Do your homework on Exclusive Collection and their values. Familiarise yourself with their hotels and what makes them unique. This will help you answer questions more effectively and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific guest situations. Think of examples from past experiences where you've provided excellent customer service or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Aim for a polished look that reflects the standards of the hospitality industry, showing that you understand the importance of presentation in guest relations.