At a Glance
- Tasks: Welcome guests and ensure they have an exceptional experience during their stay.
- Company: Join Exclusive Collection, a group of unique country house hotels known for outstanding service.
- Benefits: Enjoy competitive pay, amazing perks, and a fun work environment.
- Other info: Full-time position with opportunities for growth in a prestigious hotel setting.
- Why this job: Be part of a vibrant team that values warmth and guest satisfaction.
- Qualifications: No specific qualifications required; just bring your personality and passion for hospitality.
The predicted salary is between 21000 - 31500 £ per year.
South Lodge and The Spa, Horsham, West Sussex
Full Time
£26298 plus amazing benefits
Closing Date: 01st August 2025
In a Nutshell
We’re called Exclusive Collection because, well, that’s exactly what we are: a collection of exclusive and independent country house hotelsand our hotels are full of great people… A great team
We are actively seeking Guest Relations Assistant; you are responsible for providing the very best care to our guests at every stage of their stay. Your warmth and personality will shine through at all stages of guest interaction.
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Lots to do, but lots of fun
In your role you will be responsible for...
- Welcoming all guests entering the hotel in a professional and pleasant manner
- Providing guests with an exceptional arrival and departure experience that makes them feel welcome
- Controlling the traffic flow in and out of the Great Hall and directing guests to the necessary location
- Communicating with the front desk for any arrivals using guests names
- Run an effective check in and check out process if required
- Providing luggage assistance and valet parking and keep records
- Escorting guests to their bedrooms and conduct a room and hotel orientation to the correct standard if required
- Organising transport for our guests and giving directions
- Ensure that the outside of the hotel, the Great Hall and lounges areas are well maintained and tidy
- Undertake any additional duties as directed by the Guest relations Manager, Front of House manager or Assistant front of house
- Create lasting impression on arrival and departure of all guests
- To ensure all VIPs are flagged and research conducted
- To check VIP rooms, ensuring hotel standards and that the correct amenities are in place
- To provide appropriate welcome cards to the guests, ensuring special occasions are recognised
- To take ownership of in-house issues and ensure these are being solved whilst ensuring guest satisfaction
- To use the Guest Recovery Log to collate data
- To ensure guest details are profiled effectively
- To ensure all Front of House areas well maintained and tidy
- To effectively communicate through the use of HUBBUB
Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!
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#J-18808-LjbffrGuest Relations Assistant in Horsham employer: Exclusivepeople
At Exclusive Collection, we pride ourselves on creating a warm and welcoming environment for both our guests and employees. As a Guest Relations Assistant at South Lodge and The Spa in Horsham, West Sussex, you will be part of a dedicated team that values exceptional service and personal growth, offering fantastic benefits and opportunities for career advancement in a stunning country house hotel setting.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Assistant in Horsham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Exclusivepeople. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Exclusivepeople
Don't be shy about reaching out to Exclusivepeople directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Relations Assistant in Horsham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Exclusivepeople and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Exclusivepeople
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
