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For Companies At a Glance
- Tasks: Welcome guests and ensure they have an exceptional experience during their stay.
- Company: Join Exclusive Collection, a group of unique country house hotels known for outstanding service.
- Benefits: Enjoy competitive pay, amazing perks, and a fun work environment.
- Why this job: Be part of a vibrant team that values warmth and guest satisfaction.
- Qualifications: No specific qualifications required; just bring your personality and passion for hospitality.
- Other info: Full-time position with opportunities for growth in a prestigious hotel setting.
The predicted salary is between 21000 - 31500 £ per year.
South Lodge and The Spa, Horsham, West Sussex
Full Time
£26298 plus amazing benefits
Closing Date: 01st August 2025
In a Nutshell
We’re called Exclusive Collection because, well, that’s exactly what we are: a collection of exclusive and independent country house hotelsand our hotels are full of great people… A great team
We are actively seeking Guest Relations Assistant; you are responsible for providing the very best care to our guests at every stage of their stay. Your warmth and personality will shine through at all stages of guest interaction.
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Lots to do, but lots of fun
In your role you will be responsible for…
- Welcoming all guests entering the hotel in a professional and pleasant manner
- Providing guests with an exceptional arrival and departure experience that makes them feel welcome
- Controlling the traffic flow in and out of the Great Hall and directing guests to the necessary location
- Communicating with the front desk for any arrivals using guests names
- Run an effective check in and check out process if required
- Providing luggage assistance and valet parking and keep records
- Escorting guests to their bedrooms and conduct a room and hotel orientation to the correct standard if required
- Organising transport for our guests and giving directions
- Ensure that the outside of the hotel, the Great Hall and lounges areas are well maintained and tidy
- Undertake any additional duties as directed by the Guest relations Manager, Front of House manager or Assistant front of house
- Create lasting impression on arrival and departure of all guests
- To ensure all VIPs are flagged and research conducted
- To check VIP rooms, ensuring hotel standards and that the correct amenities are in place
- To provide appropriate welcome cards to the guests, ensuring special occasions are recognised
- To take ownership of in-house issues and ensure these are being solved whilst ensuring guest satisfaction
- To use the Guest Recovery Log to collate data
- To ensure guest details are profiled effectively
- To ensure all Front of House areas well maintained and tidy
- To effectively communicate through the use of HUBBUB
Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!
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Guest Relations Assistant employer: Exclusivepeople
Contact Detail:
Exclusivepeople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Assistant
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of South Lodge and The Spa will help you engage with guests more confidently and provide them with tailored recommendations.
✨Tip Number 2
Practice your communication skills. As a Guest Relations Assistant, you'll need to interact with guests from diverse backgrounds, so being able to communicate clearly and warmly is essential.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues for customers, as this will demonstrate your capability to handle guest concerns effectively.
✨Tip Number 4
Network with current employees or alumni who work in hospitality. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Guest Relations Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Guest Relations Assistant. Tailor your application to highlight relevant experiences that demonstrate your ability to provide exceptional guest care.
Showcase Your Personality: Since this role requires warmth and personality, make sure to convey your friendly and approachable nature in your cover letter. Use anecdotes or examples that illustrate how you've positively impacted guest experiences in previous roles.
Highlight Relevant Skills: Emphasise skills that are crucial for the position, such as communication, problem-solving, and attention to detail. Mention any experience you have with guest services, check-in/check-out processes, or managing guest requests.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are essential traits for a Guest Relations Assistant.
How to prepare for a job interview at Exclusivepeople
✨Show Your Warmth
As a Guest Relations Assistant, your personality is key. Make sure to convey warmth and friendliness during the interview. Practice smiling and using positive body language to create a welcoming atmosphere.
✨Know the Company
Research Exclusive Collection and its values. Understand their commitment to guest satisfaction and be ready to discuss how you can contribute to that mission. Mention specific hotels or services they offer to show your genuine interest.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled difficult situations in the past. Highlight your ability to take ownership of issues and ensure guest satisfaction, as this is crucial for the role.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that show your enthusiasm for the role. Inquire about team dynamics, training opportunities, or how success is measured in the Guest Relations department.
