Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Enhance guest experiences with personalised service and support the Front of House team.
- Company: Royal Berkshire Hotel, a prestigious venue in Ascot.
- Benefits: Competitive salary, excellent benefits, and opportunities for recognition.
- Why this job: Join a dynamic team and create memorable moments for guests every day.
- Qualifications: Passion for customer service and strong communication skills.
- Other info: Be part of a supportive environment with growth opportunities.
The predicted salary is between 22400 - 28800 £ per year.
Royal Berkshire Hotel, Ascot, Berkshire
Full Time £26,403 plus excellent benefits.
Closing Date: 08th February 2026
In a Nutshell
We are actively seeking a Guest Services Assistant who will provide and enhance an exceptional guest experience, focusing on the smallest of gestures, leading onto going the extra mile. You must also strive to inspire the Front of House team in all areas of guest services and ensure that each and every guest receives a memorable service.
Responsibilities
- Responsible for the provision of a seamless guest experience by providing considered and personalised service.
- In collaboration with the Guest Service Supervisor and Operations Manager, review and improve the guest journey in response to guest feedback.
- To ensure a high level of engagement with guests throughout their stay to make them feel at home and to create a warm experience.
- Support the reception and concierge teams.
- Ensure the Front of House team are aware of business in the hotel through use of the arrivals list, prayer sheet, function sheets, occurrence diary or Duty Manager log by hosting a daily morning meeting and using other internal communication channels.
- Ensure all VIPs are flagged accordingly with the correct VIP status, traces & amenities applied on Hart and to conduct research on each guest.
- Check all VIP rooms ensuring that all hotel standards are met and that the appropriate amenities are in place.
- Provide appropriate welcome cards / crave tablet messages to the guests to ensure special occasions are recognized.
- Ensure the VIP arrivals list is up to date and prepared one week in advance and that any relevant information is communicated to the necessary departments.
- Be the ambassador in the hotel for guest profiling, ensuring that all information is captured in the correct way and entered onto the HART PMS system; this information is used to enhance the guest’s experience and is to be communicated to relevant departments.
- Update guest profiles in HART and proactively use the information stored to support the guest experience, improving and personalising the guest journey accordingly.
- Handle and oversee complaints, ensuring appropriate action is taken to resolve these and to ensure guest satisfaction is maintained, concluding with guest follow-up.
Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!
Guest Services Assistant in Greenham employer: Exclusivepeople
Contact Detail:
Exclusivepeople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant in Greenham
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the Royal Berkshire Hotel's services and amenities. This way, when you chat with guests or during interviews, you can show off your knowledge and passion for creating memorable experiences.
✨Tip Number 2
Practice your people skills! Role-play common guest scenarios with friends or family. This will help you feel more confident in handling various situations, from welcoming guests to resolving complaints, making you a standout candidate.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local hospitality events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Guest Services Assistant in Greenham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you passionate about guest services.
Tailor Your Application: Make sure to tailor your application specifically for the Guest Services Assistant role. Highlight your relevant experience and skills that align with the responsibilities mentioned in the job description. This shows us you’ve done your homework!
Be Specific About Your Experience: Don’t just list your previous jobs; give us specific examples of how you’ve gone the extra mile for guests in the past. We love hearing about those little gestures that make a big difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Royal Berkshire Hotel!
How to prepare for a job interview at Exclusivepeople
✨Know the Guest Experience
Before your interview, dive deep into what makes a memorable guest experience. Research the Royal Berkshire Hotel and think about how you can contribute to enhancing that experience. Be ready to share specific examples of how you've gone the extra mile for guests in the past.
✨Showcase Your Team Spirit
As a Guest Services Assistant, collaboration is key. Prepare to discuss how you've worked with teams in previous roles. Highlight any experiences where you’ve inspired or supported colleagues, especially in a front-of-house setting.
✨Be Ready to Handle Complaints
Complaints are part of the job, so think of a time when you successfully resolved an issue. Be prepared to explain your approach to handling difficult situations and how you ensured guest satisfaction. This will show your problem-solving skills and commitment to service.
✨Understand the Importance of Personalisation
Personalised service is crucial in this role. Familiarise yourself with the concept of guest profiling and be ready to discuss how you would use guest information to enhance their stay. Think of ways you can make each guest feel special and valued.
