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- Tasks: Lead the development of global IT service systems and enhance professional services delivery.
- Company: Join Exclusive Networks, a leader in cybersecurity solutions with a global reach.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Why this job: Shape impactful solutions and drive innovation in a dynamic tech environment.
- Qualifications: Experience as a Product Owner or in IT transformation; agile methodology knowledge is a plus.
- Other info: Collaborate with international teams and enjoy a supportive, inclusive workplace.
The predicted salary is between 60000 - 80000 £ per year.
Exclusive Networks is a global cybersecurity go-to-market specialist providing partners and customers with services and product portfolios.
The Product Owner - Service Systems plays a pivotal role in shaping how Exclusive Networks delivers and scales its professional services globally. The role serves as the single point of accountability for core service systems within Global IT, translating business priorities into impactful, high‑quality solutions across the service organization.
Key Responsibilities- Define and maintain the Service product vision and roadmap (e.g., Kantata, Mvine).
- Collaborate with global and local business stakeholders to identify needs, pain points, and improvement opportunities.
- Translate business requirements into clear product initiatives, epics, and user stories.
- Own and prioritize the product backlog, balancing business value, regulatory needs, technical constraints, and delivery capacity.
- Co‑construct the roadmap and investment pipeline with key stakeholders and leadership.
- Ensure high‑quality requirements for design, build, and delivery.
- Work closely with agile delivery teams to plan, prioritize, and sequence work.
- Ensure end‑to‑end delivery quality including functional testing, documentation, training materials, and release readiness.
- Validate delivered solutions meet agreed requirements and standardise service processes.
- Define and track KPIs and benefit realization (e.g., utilization, margin visibility, forecasting accuracy, adoption).
- Act as primary administrator and functional owner of Kantata; own governance, configuration standards, roles, and access management.
- Manage releases, enhancements, and dependencies with other enterprise systems.
- Define and execute the training strategy, support creation of user guides, process documentation, and onboarding materials.
- Drive communication and change management activities to support adoption across regions and roles.
- Maintain strong relationships with business stakeholders at global and local levels.
- Proactively identify risks, dependencies, and issues, and resolve them in a timely manner.
- Communicate progress, achievements, and upcoming changes clearly and consistently.
- Bachelor's degree in Business Administration, Engineering, Information Systems, or related field (preferred).
- Proven experience as a Product Owner or similar role within IT or digital transformation.
- Strong experience with service management, professional services automation (PSA), ERP, or finance‑related systems; Kantata experience is an advantage.
- Certification as a Product Owner (CSPO, PSPO) is a plus.
- Solid understanding of agile delivery methodologies (Scrum, Kanban).
- Experience working with cross‑functional, international teams.
- Strong analytical mindset focused on data‑driven decision making.
We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences. Employment decisions are made solely on the basis of qualifications, merit, and business need. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic.
Global IT Service System Product Owner in London employer: Exclusive Networks
Contact Detail:
Exclusive Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global IT Service System Product Owner in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us you know what we do and how you can contribute to our mission at Exclusive Networks.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Product Owner. We want to hear how you can help shape our service systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining us.
We think you need these skills to ace Global IT Service System Product Owner in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Product Owner role. Highlight your experience with service management and agile methodologies, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your experience with tools like Kantata if you have it!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to deliver high-quality solutions. Use metrics where possible to show how you’ve made an impact in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Exclusive Networks
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the service systems you'll be working with, like Kantata and Mvine. Familiarise yourself with their features, benefits, and how they fit into the broader cybersecurity landscape. This will help you speak confidently about how you can contribute to shaping the product vision.
✨Showcase Your Agile Experience
Since the role requires a solid understanding of agile methodologies, be prepared to discuss your experience with Scrum or Kanban. Share specific examples of how you've worked with cross-functional teams to deliver high-quality solutions, and highlight any challenges you faced and how you overcame them.
✨Prepare for Stakeholder Engagement
This position involves collaborating with global and local stakeholders, so think about how you would approach identifying their needs and pain points. Prepare examples of how you've successfully managed stakeholder relationships in the past, and be ready to discuss your strategies for effective communication and change management.
✨Demonstrate Your Analytical Skills
As a Product Owner, you'll need to track KPIs and make data-driven decisions. Be ready to discuss your analytical mindset and provide examples of how you've used data to inform product initiatives. Highlight any tools or methods you've used to measure success and drive improvements in previous roles.