Employee and Learning Systems Support Analyst

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

Our Benefits Include:

• 24 days holiday plus Bank holidays, increasing with service
• Your birthday off
• Bonus Scheme
• Volunteer Day
• Hybrid Working
• Ongoing learning and development
• Health care scheme
• 5% Matched pension scheme
• Beer fridge and social events
• Cycle to work scheme
• Free parking
• Enhanced maternity and paternity leave and more…

Duties and Responsibilities:

We are looking for a Learning Systems & LMS Support Junior Analyst to help us elevate our digital learning ecosystem, enhance employee-facing systems, and build engaging content that empowers teams across the organisation. This is a varied role, where you will be getting hands-on with systems, and will combine technical support with creative learning design.

If you are passionate about learning technologies, solving problems, and creating great employee experiences, whilst developing your career in a global team that shapes how thousands of people learn, work, and thrive.

You will be the go-to person for supporting and improving employee-facing platforms such as LMS, Navan and Kissflow. Your responsibilities will include:

• Manage and resolve tickets in Jira with clarity, confidence, and a service-first mindset.
• Troubleshoot issues and guide users through solutions step-by-step.
• Maintain and configure workflows in Kissflow as business needs evolve.
• Participate in testing, validating, and documenting system updates and improvements.
• Bring learning to life by creating content that makes a difference.
• Design digital learning materials (e-learning, videos, infographics, job aids).
• Curate and update existing content to ensure accuracy and quality.
• Collaborate with SMEs to translate processes into clear, engaging learning.
• Support communications that promote learning initiatives and drive adoption.
• Build and maintain Excel-based reporting tools to track training activity and performance.

Qualifications and Experience:

The ideal Employee and LMS support & Development Junior analyst will have:

• 1-2 years' experience in instructional design, digital content creation, learning support, or similar fields.
• A strong technical aptitude and genuine enthusiasm for helping others navigate systems.
• Confidence analysing and troubleshooting issues with clear, practical solutions.
• Experience working with ticketing systems (ideally Jira).
• Ability to thrive in a fast-paced, international environment.
• Strong Microsoft 365 skills, especially Excel.
• Experience with Articulate Rise 360, preferred.
• Familiarity with tools like Adobe Creative Cloud, Vyond, or similar content-creation platforms, preferred.
• Proactive mindset, attention to detail, and passion for learning.
• Excellent communication skills and fluency in English.
• Organised, adaptable, and collaborative with global teams.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers.