At a Glance
- Tasks: Provide top-notch technical support for network security products and assist clients with their queries.
- Company: Join Exclusive Networks, a global leader in cybersecurity with a vibrant culture.
- Benefits: Enjoy hybrid working, 24 days holiday, training opportunities, and a fun work environment.
- Other info: Be part of a diverse team committed to making a difference in the digital world.
- Why this job: Kickstart your career in Cyber Security with structured training and real-world experience.
- Qualifications: Previous 1st Line Engineer experience or relevant IT/Cyber Security degree required.
The predicted salary is between 30000 - 36000 £ per year.
Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization. Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models.
At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.
DUTIES AND RESPONSIBILITIES
We are looking for a personable and confident Support Engineer to join our 24x7 Technical Support Team, based in Alton, Hampshire. Within this role, you will provide our clients with the highest level of customer service, whilst providing technical support for our portfolio of network security products. This is an excellent opportunity for you to develop a career in Cyber Security with a structured 2-year course, to support your success in the team and the role.
Our Benefits Include:
- 2-year Network Security Training Academy
- Salary increases on successful completion of exams
- 24 days holiday plus Bank holidays, increasing with service
- 10% company Bonus scheme
- Hybrid Working - Work from home 4 out of 5 days a week
- Ongoing learning and development
- Health care scheme
- 5% Matched pension scheme
- Beer fridge Friday and quarterly social events
- Cycle to work scheme
- Free parking
- Enhanced maternity and paternity leave and more…
QUALIFICATIONS AND EXPERIENCE
As The Support Services Engineer, You Will:
- Respond to technical problems logged by customers via both telephone and e-mail.
- Resolve technical problems and cases related to security products or elevate to 2nd line engineers as appropriate.
- Create customer technical environments in our lab and recreate problems.
- Clearly and concisely input and manage support work, in our case system.
- Manage the hardware replacement process, working to strict deadlines.
- Become certified and maintain certification on our security products (primarily firewalls) through our in-house training courses and self-learning.
- Work on a rota basis to ensure 24/7 cover, however, majority of shifts are office hours (Mon - Fri 9:00 to 17:30).
The Ideal Support Services Engineer Will Have:
- Previous 1st Line Engineer experience
- Networking related certification (CCNA, CompTIA, N+, etc.) or IT/ Cyber Security related degree.
- Strong customer service skills and excellent written and verbal communication
- The ability to work as part of a team and proactively manage workload to meet deadlines
- A keen interest in continuous development and be proactive in gaining and maintaining certifications
WHO ARE EXCLUSIVE NETWORKS?
We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need.
Support Services Engineer in Alton employer: Exclusive Networks
Exclusive Networks is an exceptional employer that prioritises a people-focused culture, offering employees the chance to lead innovative projects in a global Services business. With a commitment to professional growth and development, team members can expect ample opportunities to enhance their skills in systems architecture and low-code solutions while contributing to meaningful digital transformations. Located in a dynamic environment, employees benefit from collaborative cross-functional teams and a supportive atmosphere that fosters creativity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Engineer in Alton
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Exclusive Networks, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Exclusive Networks
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Exclusive Networks. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Support Services Engineer in Alton
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Exclusive Networks insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Exclusive Networks that you’re committed to staying ahead in the game.
How to prepare for a job interview at Exclusive Networks
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Exclusive Networks to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Exclusive Networks.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
