At a Glance
- Tasks: Provide top-notch technical support for network security products and assist clients with their issues.
- Company: Join Exclusive Networks, a global leader in cybersecurity with a vibrant culture.
- Benefits: Enjoy hybrid working, 24 days holiday, ongoing training, and a fun work environment.
- Other info: Be part of a diverse team committed to making a difference in the digital world.
- Why this job: Kickstart your career in Cyber Security with structured training and real-world experience.
- Qualifications: 1st line support experience and networking certifications like CCNA or CompTIA.
The predicted salary is between 30000 - 40000 £ per year.
Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.
At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.
DUTIES AND RESPONSIBILITIESAbout the role: We are looking for a personable and confident Support Engineer to join our 24x7 Technical Support Team, based in Alton, Hampshire. Within this role, you will provide our clients with the highest level of customer service, whilst providing technical support for our portfolio of network security products. This is an excellent opportunity for you to develop a career in Cyber Security with a structured 2-year course, to support your success in the team and the role.
- Respond to technical problems logged by customers via both telephone and e-mail.
- Resolve technical problems and cases related to security products or elevate to 2nd line engineers as appropriate.
- Create customer technical environments in our lab and recreate problems.
- Clearly and concisely input and manage support work in our case system.
- Manage the hardware replacement process, working to strict deadlines.
- Become certified and maintain certification on our security products (primarily firewalls) through our in-house training courses and self-learning.
- Work on a rota basis to ensure 24/7 cover; however, majority of shifts are office hours (Mon - Fri 9:00 to 17:30).
- 2-year Network Security Training Academy
- Salary increases on successful completion of exams
- 24 days holiday plus bank holidays, increasing with service
- 10% company bonus scheme
- Hybrid working - work from home 4 out of 5 days a week
- Ongoing learning and development
- Health care scheme
- 5% matched pension scheme
- Beer fridge Friday and quarterly social events
- Cycle to work scheme
- Free parking
- Enhanced maternity and paternity leave and more
About you:
- Previous 1st line engineer experience.
- Networking related certification such as CCNA, CompTIA, N+ or an IT/Cyber Security related degree.
- Strong customer service skills and excellent written and verbal communication.
- The ability to work as part of a team and proactively manage workload to meet deadlines.
- A keen interest in continued development and being proactive in gaining and maintaining certifications.
We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers.
Support Services Engineer in Alton employer: Exclusive Networks Limited
Exclusive Networks is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development in the rapidly evolving field of cybersecurity. With a structured 2-year training programme, generous benefits including hybrid working, a supportive team environment, and a commitment to diversity and inclusion, our Alton office provides a unique opportunity for individuals to thrive while making a meaningful impact in the digital world.
Contact Details:
Exclusive Networks Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Engineer in Alton
✨Tip Number 1
Get to know the company inside out! Research Exclusive Networks, their products, and their culture. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to technical support and customer service. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Exclusive Networks.
We think you need these skills to ace Support Services Engineer in Alton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Services Engineer role. Highlight any relevant experience, especially in customer service and technical support, and don’t forget to mention your networking certifications!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for cybersecurity and how your skills align with our mission at Exclusive Networks. Keep it concise but impactful!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Clear and concise language will go a long way in making a good impression.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Exclusive Networks Limited
✨Know Your Tech
Brush up on your knowledge of network security products, especially firewalls. Be ready to discuss any relevant certifications like CCNA or CompTIA N+, and how they relate to the role. This shows you’re not just a candidate, but someone who’s genuinely interested in the field.
✨Customer Service Focus
Since this role is all about providing top-notch customer service, prepare examples from your past experiences where you’ve successfully resolved technical issues for clients. Highlight your communication skills and how you ensure customers feel valued and understood.
✨Practice Problem-Solving
Think through common technical problems that might arise with network security products. Prepare to walk through your thought process on how you would troubleshoot these issues. This will demonstrate your analytical skills and ability to think on your feet.
✨Show Enthusiasm for Learning
Exclusive Networks values ongoing development, so express your eagerness to learn and grow within the company. Mention any self-learning initiatives you’ve undertaken or future certifications you plan to pursue. This will show you’re committed to your professional growth.
