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- Tasks: Join our Guest Liaison team as a Hotel Butler, ensuring a seamless guest experience.
- Company: Work at a prestigious 5* hotel in Knightsbridge, London, known for luxury and excellence.
- Benefits: Enjoy great pay, enhanced family policies, health support, and career development opportunities.
- Why this job: Be part of a high-performing team delivering unparalleled service in a vibrant environment.
- Qualifications: Previous experience in a luxury hotel role is essential; dedication to quality is a must.
- Other info: Candidates must be eligible to live and work in the UK.
The predicted salary is between 36000 - 60000 £ per year.
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A fantastic opportunity has arisen for a passionate and motivated Hotel Butler to join the Guest Liaison team at a very prestigious 5* Hotel in Knightsbridge, London.
As an hotel Butler you will work discreetly to follow the “guest journey” and coordinate with all relevant departments to create a flawless and hassle-free guest experience.
Main responsibilities of the role include but are not limited to:
- Assist Guest Services Team with arrival and departure process, ensuring a seamless and discreet service
- Assist the Guest Liaison Team with organising unpacking and packing via the Valet team of guest luggage
- Continue developing and updating guest profiles by noting preferences, logging and communicating with colleagues to define and enhance the service offering
- Work alongside the Guest Services Team to coordinate arrivals and departures
- Contribute in always maintaining an excellent level of service in conjunction with the minimum requirement of the LQA and Forbes standards
Successful candidates for the Hotel Butler opportunity will demonstrate genuine dedication to the Hotel, and show a commitment to consistent quality in our product and service. We anticipate applicants will have previous experience in a similar role and will have worked in a luxury hotel environment. This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced and high performing hotel team renowned for their approach and delivery of unparalleled service.
Our client strives to reward their colleagues for the incredible work they do every single day.
In return for your hard work and dedication our client offers you:
- Excellent salary package
- Family-friendly company policies including enhanced Maternity and Paternity Pay
- Holiday allowance increase after 3 and 5 years of service
- Travel Season Ticket Loans
- Pension Scheme*
- Salary Sacrifice
- Holiday Trading
- Retail Discount
Health and Wellbeing Support:
- Subsidised monthly Podiatrist and Masseuse treatments
- Eye test vouchers and contributions towards glasses*
- A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline
- On and off-site Occupational Health Service
- Death in service salary contribution
- Various wellbeing activities focused on mental and physical health
- A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals
- Cycle to Work
- Volunteering opportunities
Recognition and Career Development:
- Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*
- Instant colleague recognition and award programme with generous prizes
- Colleague of the month nominations with generous prizes
- Additional paid day off to celebrate your Birthday
- Internal transfer and promotion opportunities
- In-house training and development team with a strong focus on career progression and personal growth
- Long service awards
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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Hotel Butler employer: Exclusive Household Staff
Contact Detail:
Exclusive Household Staff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Butler
✨Tip Number 1
Familiarise yourself with the luxury hotel environment and its standards. Understanding the expectations of high-end service, such as LQA and Forbes standards, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the hospitality industry. Attend events or join online forums where you can connect with current or former hotel staff, especially those who have worked in similar roles, to gain insights and potential referrals.
✨Tip Number 3
Showcase your dedication to guest satisfaction by preparing examples of how you've gone above and beyond for guests in previous roles. This will highlight your commitment to creating a flawless guest experience.
✨Tip Number 4
Research the specific hotel and its unique offerings. Being knowledgeable about their services and values will allow you to tailor your conversation during interviews, showing that you're genuinely interested in being part of their team.
We think you need these skills to ace Hotel Butler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury hotel environments. Emphasise any previous roles that involved guest services, attention to detail, and teamwork, as these are crucial for a Hotel Butler.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing exceptional service. Mention specific experiences that demonstrate your ability to enhance the guest journey and work discreetly with various departments.
Highlight Relevant Skills: In your application, focus on skills such as communication, organisation, and problem-solving. These are essential for coordinating arrivals and departures and ensuring a seamless guest experience.
Showcase Your Dedication: Express your genuine dedication to the hotel industry and your desire to contribute to a high-performing team. Mention any awards or recognition you've received in previous roles to reinforce your commitment to quality service.
How to prepare for a job interview at Exclusive Household Staff
✨Showcase Your Attention to Detail
As a Hotel Butler, attention to detail is crucial. During the interview, provide examples of how you've ensured a seamless guest experience in previous roles. Highlight specific instances where your meticulousness made a difference.
✨Demonstrate Discretion and Professionalism
The role requires a high level of discretion. Be prepared to discuss situations where you maintained confidentiality and professionalism, especially in high-pressure environments. This will show your understanding of the importance of privacy in luxury hospitality.
✨Familiarise Yourself with the Hotel's Standards
Research the hotel’s service standards, such as LQA and Forbes. During the interview, mention how you align with these standards and how you can contribute to maintaining them. This shows your commitment to quality service.
✨Prepare Questions About Guest Experience
Prepare thoughtful questions about how the hotel enhances guest experiences. This demonstrates your genuine interest in the role and your proactive approach to understanding the guest journey, which is key for a Hotel Butler.
