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- Tasks: Create memorable experiences for guests and support front-of-house operations.
- Company: Charming country house hotel with a focus on exceptional service.
- Benefits: Competitive pay, discounts on stays and dining, free meals while on duty.
- Other info: Opportunities for growth and a commitment to sustainability.
- Why this job: Join a passionate team and make a real impact on guest experiences.
- Qualifications: Experience in hospitality is a plus, but passion and communication skills matter most.
The predicted salary is between 20000 - 25000 £ per year.
Ansty Hall in Coventry, part of the Exclusive Collection, is a country house full of charm, with picturesque grounds, versatile event spaces, and dining that celebrates local flavours. It is a place where heritage, elegance, and exceptional service come together to create memorable experiences for guests.
As a Guest Services Assistant, part of our front-of-house team and ideal for those with receptionist or guest-facing experience, you will be at the heart of creating warm, seamless, and memorable stays for our guests.
Benefits for the Team:
- Competitive pay, plus service charge
- Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
- Free meals while on duty
- Access to our Employee Assistance Programme and wellbeing resources
- Exclusive discounts and perks through Hospitality Essentials
- Opportunities for growth, learning, and internal movement within the Exclusive Collection
Key Responsibilities:
- Be the welcoming face of Ansty Hall, delivering exceptional service from the moment guests arrive.
- Support all reception duties including check‑ins, check‑outs, reservations and guest enquiries.
- Work alongside the front of house team to ensure every guest experience is seamless, personalised, and memorable.
- Maintain a high standard of presentation in guest-facing areas and uphold our service values at all times.
- Coordinate with housekeeping, food & beverage, and events teams to support daily operations.
- Handle telephone and email enquiries with professionalism and confidence.
- Share knowledge about the hotel, its surroundings in Coventry/Warwickshire, and the wider Exclusive Collection.
- Record and communicate guest feedback to line managers to support continual improvement.
Person Specification:
- Genuine passion for hospitality, service and creating outstanding guest experiences.
- Experience in a guest-facing, receptionist, or front of house staff role is helpful but not essential.
- Strong communication skills with a calm, approachable, and professional manner.
- Confident multitasking and working efficiently in a fast-paced hotel environment.
- Excellent organisational skills and attention to detail.
- Comfortable using booking systems and technology (full training provided).
- A collaborative team player who thrives on delivering high standards.
We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive. As an equal opportunities employer we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know. Apply today and join the team at Ansty Hall, that celebrates creativity, teamwork and genuine care in everything we do.
Guest Services Assistant in Coventry employer: Exclusive Hotels
Contact Detail:
Exclusive Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant in Coventry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ansty Hall and the Exclusive Collection. Understanding their values and what makes them unique will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Guest Services Assistant, you'll be the face of the hotel. Think about scenarios where you’ve provided excellent service or resolved issues. Share these stories during your interview to demonstrate your passion for hospitality.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a guest-facing role. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Ansty Hall.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Guest Services Assistant in Coventry
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share any experiences you've had that highlight your commitment to creating memorable guest experiences. We want to see your enthusiasm!
Tailor Your Application: Make sure to customise your application to fit the Guest Services Assistant role. Highlight relevant skills and experiences that align with our values and the responsibilities mentioned in the job description. It helps us see why you’re a great fit!
Be Professional Yet Approachable: Your written application should reflect the calm and professional manner we value at Ansty Hall. Keep your tone friendly and approachable, just like how you would interact with guests. We love a good balance!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Exclusive Hotels
✨Know the Venue Inside Out
Before your interview, take some time to research Ansty Hall and its unique offerings. Familiarise yourself with the hotel’s history, services, and local attractions. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Passion for Hospitality
During the interview, express your genuine enthusiasm for creating memorable guest experiences. Share any relevant stories from past roles where you went above and beyond for guests. This will demonstrate that you align with their values of exceptional service.
✨Practice Common Interview Questions
Prepare for typical interview questions related to guest services, such as handling difficult situations or managing multiple tasks. Practising your responses will help you articulate your thoughts clearly and show that you can thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture, training opportunities, or how they measure guest satisfaction. This shows your interest in the role and helps you gauge if it’s the right fit for you.