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- Tasks: Welcome guests and support a smooth, friendly spa experience.
- Company: Luxury hotel and spa known for excellence and elegance.
- Benefits: Competitive pay, discounts on stays and dining, free meals, and gym access.
- Why this job: Join a five-star environment and kickstart your hospitality career.
- Qualifications: Friendly, strong communication skills, and a willingness to learn.
- Other info: Opportunities for growth and a commitment to sustainability.
The predicted salary is between 12 - 15 £ per hour.
Pennyhill Park in Bagshot, Surrey, a part of the Exclusive Collection, is a luxury hotel and spa known for its elegance and attention to detail. Home to a Michelin-star restaurant and world-class service, it is a place where excellence defines every experience.
You will join as a Spa Guest Services Assistant, supporting the Spa Reception and wider spa team to deliver a smooth, friendly and professional guest journey. This entry-level role is ideal for someone who enjoys working with people, takes pride in excellent service and is looking to build a career in hospitality within a five-star environment.
Benefits
- Competitive pay, plus service charge
- Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
- Free meals while on duty
- Free access to the on-site gym and parking
- Access to our Employee Assistance Programme and wellbeing resources
- Exclusive discounts and perks through Hospitality Essentials
- Opportunities for growth, learning, and internal movement within the Exclusive Collection
Key Responsibilities
- Welcome guests warmly and provide a professional first point of contact
- Support guest arrivals and departures, including tours of the spa
- Respond to guest enquiries, service requests and concerns promptly and courteously
- Liaise with internal departments to ensure guest requests are fulfilled efficiently
- Maintain tidy and welcoming front‑of‑house and guest‑facing public areas
- Follow hotel procedures, service standards and health & safety guidelines
- Support the wider Spa team during busy periods
Person Specification
- Friendly and approachable manner with a genuine interest in guest service
- Strong communication skills and confidence engaging with guests and colleagues
- Willingness to learn and develop within a luxury hospitality environment
- Good attention to detail and ability to follow procedures
- Reliable, punctual and professional in appearance and conduct
- Able to work as part of a team and independently when required
- Comfortable working shifts, including weekends and bank holidays
We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression and a culture where people who share our values can thrive. As an equal opportunities employer we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.
Spa Guest Services Assistant (part time) in Bagshot employer: Exclusive Hotels
Contact Detail:
Exclusive Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Guest Services Assistant (part time) in Bagshot
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pennyhill Park and its values. This will help you connect with the team and show that you're genuinely interested in being part of their luxury hospitality experience.
✨Tip Number 2
Practice your people skills! As a Spa Guest Services Assistant, you'll be interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with a friendly smile.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a five-star environment. Make sure you look polished and professional for your interview, as it reflects your understanding of the hospitality industry.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. It shows initiative and gives you a better chance to stand out in the hiring process.
We think you need these skills to ace Spa Guest Services Assistant (part time) in Bagshot
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and working with guests.
Tailor Your Application: Make sure to tailor your application to the Spa Guest Services Assistant role. Highlight any relevant experience or skills that match the job description, especially your communication skills and attention to detail.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language, check your spelling and grammar, and ensure it reflects the high standards we uphold at Pennyhill Park.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll find all the information you need to complete your application smoothly!
How to prepare for a job interview at Exclusive Hotels
✨Know the Spa Inside Out
Before your interview, take some time to research Pennyhill Park and its spa services. Familiarise yourself with their offerings, ethos, and what makes them stand out in the luxury hospitality sector. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your People Skills
As a Spa Guest Services Assistant, you'll be interacting with guests regularly. During the interview, share examples of how you've provided excellent service in the past. Highlight your friendly and approachable manner, and don’t forget to mention any experience you have in hospitality or customer service.
✨Demonstrate Attention to Detail
Attention to detail is crucial in a luxury environment. Be prepared to discuss how you ensure high standards in your work. You might want to mention specific instances where your attention to detail made a difference, whether it was in a previous job or during a relevant experience.
✨Ask Thoughtful Questions
At the end of the interview, when they ask if you have any questions, make sure to have a few ready. Ask about the team culture, opportunities for growth, or how they support staff wellbeing. This shows that you're not just interested in the role, but also in being part of their community.