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- Tasks: Welcome guests and ensure a smooth, friendly experience at our luxury hotel.
- Company: Pennyhill Park, a prestigious hotel known for excellence and elegance.
- Benefits: Competitive pay, discounts on stays and dining, free meals, and gym access.
- Why this job: Kickstart your hospitality career in a five-star environment with growth opportunities.
- Qualifications: Friendly attitude, strong communication skills, and a willingness to learn.
- Other info: Join a certified B Corp committed to sustainability and employee wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
Pennyhill Park in Bagshot, Surrey, a part of the Exclusive Collection, is a luxury hotel and spa known for its elegance and attention to detail. Home to a Michelin-star restaurant and world-class service, it is a place where excellence defines every experience.
You will join as a Guest Services Assistant, supporting the Front Office and wider hotel team to deliver a smooth, friendly and professional guest journey. This entry-level role is ideal for someone who enjoys working with people, takes pride in excellent service and is looking to build a career in hospitality within a five-star environment.
Benefits
- Competitive pay, plus service charge
- Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
- Free meals while on duty
- Free access to the on-site gym and parking
- Access to our Employee Assistance Programme and wellbeing resources
- Exclusive discounts and perks through Hospitality Essentials
- Opportunities for growth, learning, and internal movement within the Exclusive Collection
Key Responsibilities
- Welcome guests warmly and provide a professional first point of contact
- Support guest arrivals and departures, including luggage assistance where required
- Respond to guest enquiries, service requests and concerns promptly and courteously
- Liaise with internal departments to ensure guest requests are fulfilled efficiently
- Maintain tidy and welcoming front-of-house and guest-facing public areas
- Follow hotel procedures, service standards and health & safety guidelines
- Support the wider Guest Services and Front Office team during busy periods
Person Specification
- Friendly and approachable manner with a genuine interest in guest service
- Strong communication skills and confidence engaging with guests and colleagues
- Willingness to learn and develop within a luxury hospitality environment
- Good attention to detail and ability to follow procedures
- Reliable, punctual and professional in appearance and conduct
- Able to work as part of a team and independently when required
- Comfortable working shifts, including weekends and bank holidays
We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression and a culture where people who share our values can thrive. As an equal opportunities employer we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know. Apply today and start your hospitality career with Pennyhill Park.
Guest Services Assistant in Bagshot employer: Exclusive Hotels
Contact Detail:
Exclusive Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant in Bagshot
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Pennyhill Park. Familiarise yourself with their services, values, and what makes them stand out. This will help you connect with the team and show that you're genuinely interested in being part of their story.
✨Tip Number 2
Practice your people skills! As a Guest Services Assistant, you'll be interacting with guests all day. Try role-playing common scenarios with friends or family to boost your confidence. The more comfortable you are engaging with others, the better you'll shine during the interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel's high standards.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Don't miss out on this opportunity!
We think you need these skills to ace Guest Services Assistant in Bagshot
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with people.
Tailor Your Application: Make sure to customise your application for the Guest Services Assistant role. Highlight your relevant experience and skills that match what we’re looking for, like your strong communication skills and attention to detail.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language, check your spelling and grammar, and make sure it’s well-structured. First impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Exclusive Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Pennyhill Park. Familiarise yourself with its history, services, and what makes it stand out in the luxury hospitality sector. This will not only impress your interviewers but also help you understand how you can contribute to their mission of excellence.
✨Showcase Your People Skills
As a Guest Services Assistant, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. This will demonstrate your friendly and approachable manner, which is key for this role.
✨Dress to Impress
First impressions matter, especially in a five-star environment. Make sure to dress professionally and appropriately for the interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how they uphold their commitment to sustainability. This shows your genuine interest in the role and the company, and it helps you assess if it's the right fit for you.
