At a Glance
- Tasks: Support the Front of House Manager in delivering exceptional guest experiences.
- Company: Pennyhill Park, a luxury hotel known for elegance and Michelin-star dining.
- Benefits: Competitive pay, discounts on stays and dining, free meals, and gym access.
- Other info: Opportunities for growth and a commitment to sustainability.
- Why this job: Join a passionate team and make a real impact in luxury hospitality.
- Qualifications: Experience in Front Office leadership and strong guest service skills.
The predicted salary is between 30000 - 40000 £ per year.
Pennyhill Park in Bagshot, Surrey, part of the Exclusive Collection, is a luxury hotel known for its elegance and attention to detail. Home to a Michelin-star restaurant and world-class service, it is a place where excellence and attention to detail define every experience.
You will join as a Deputy Front of House Manager that values leadership, creativity, collaboration, and pride in everything they do, supporting the Front of House Manager in delivering a seamless and personalised guest journey throughout the resort. Here, your ideas will be welcomed and your growth supported.
At Pennyhill Park, we believe in rewarding our team for their passion and dedication. As part of our team, you’ll enjoy:
- Competitive pay, plus service charge
- Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
- Free meals while on duty
- Free access to the on-site gym and parking
- Access to our Employee Assistance Programme and wellbeing resources
- Exclusive discounts and perks through Hospitality Essentials
- Opportunities for growth, learning, and internal movement within the Exclusive Collection
Key Responsibilities
- Support the Front of House Manager in overseeing the day-to-day Front Office operation
- Deliver a seamless guest journey from pre-arrival through to departure
- Handle guest feedback and resolve service issues professionally and efficiently
- Lead, support and develop the Guest Services team to maintain exceptional service standards
- Work closely with Housekeeping, Reservations, Food & Beverage and Events teams to ensure joined-up service
- Support departmental scheduling, training and operational organisation
- Promote upselling opportunities across hotel services and facilities
Person Specification
- Previous experience within a Front Office or Reception leadership role in a fast-paced environment
- Strong guest service skills with a professional and approachable manner
- Excellent organisational and communication skills
- Experience leading and developing teams to high service standards
- Good systems knowledge and confidence working across hotel operations
- Passionate about luxury hospitality and creating memorable guest experiences
We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive.
As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.
Deputy Front of House Manager in Bagshot employer: Exclusive Hotels
Pennyhill Park, part of the Exclusive Collection, is an exceptional employer that prioritises leadership, creativity, and collaboration within a luxurious setting. Located in Bagshot, Surrey, our team enjoys competitive pay, generous discounts, and a strong commitment to employee wellbeing and growth, making it a rewarding place to develop your career in hospitality. Join us to be part of a culture that values excellence and supports your journey in creating memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Front of House Manager in Bagshot
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in style! If you’re attending any industry events or open days, dress to impress and bring your A-game. First impressions matter, so let your passion for luxury hospitality shine through.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to Pennyhill Park or similar venues. Express your interest in working with them and ask if they have any upcoming opportunities.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you land that Deputy Front of House Manager role. Plus, applying through us gives you a better chance to stand out!
We think you need these skills to ace Deputy Front of House Manager in Bagshot
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for luxury hospitality shine through! Share specific experiences that highlight your dedication to creating memorable guest journeys. We want to see how you embody the values of excellence and attention to detail.
Tailor Your Application:Make sure to customise your CV and cover letter for the Deputy Front of House Manager role. Highlight relevant skills and experiences that align with our job description. This shows us that you’ve done your homework and are genuinely interested in joining our team at Pennyhill Park.
Be Professional Yet Approachable:Your written application should reflect the professional yet friendly atmosphere we cultivate at Pennyhill Park. Use a warm tone while maintaining professionalism, as this mirrors the guest service skills we value in our team members.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Exclusive Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research Pennyhill Park thoroughly. Familiarise yourself with its history, values, and the services it offers, especially the Michelin-star restaurant. This will show your genuine interest in the role and help you connect your experience to their standards of excellence.
✨Showcase Your Leadership Skills
As a Deputy Front of House Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved guest issues. Highlight how you can inspire and develop others to maintain high service standards.
✨Emphasise Guest Service Excellence
Pennyhill Park prides itself on exceptional guest service. Be ready to discuss your approach to creating memorable guest experiences. Share specific instances where you've gone above and beyond for guests, and how you handle feedback and service issues professionally.
✨Be Ready to Collaborate
Collaboration is key in this role, so think about how you've worked with different departments in the past. Prepare to discuss how you would work closely with Housekeeping, Reservations, and Food & Beverage teams to ensure a seamless guest journey. Show that you're a team player who values communication and cooperation.
