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- Tasks: Manage daily operations and ensure exceptional guest experiences at our award-winning Spa.
- Company: Join the dynamic team at Pennyhill Park, known for its commitment to excellence and sustainability.
- Benefits: Enjoy competitive pay, 29 days holiday, discounts, free meals, and gym access.
- Why this job: Be part of a vibrant culture that values authenticity, social engagement, and personal growth.
- Qualifications: Must have relevant qualifications and 2 years in a supervisory role with strong guest service skills.
- Other info: Flexible shifts from early mornings to late evenings; perfect for those who thrive in a lively environment.
The predicted salary is between 28800 - 43200 £ per year.
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We are actively seeking an enthusiastic and passionate Spa Duty Manager to join our team in the award-winning Spa here at Pennyhill Park in Bagshot, Surrey. In this role, you will be responsible for carrying out duty management shifts to assist with the day-to-day operation of the Spa, as well as assisting the Spa Membership Sales Manager with achieving the membership budget with a focus on membership retention.
We operate seven days a week, so you need to be flexible with your availability and prepared to work a variety of shifts. The earliest start would be 5:30 am to open the spa, and the latest shift could be until 10 pm to close the spa.
Role Responsibilities
- Ensure the Spa maintains high standards of housekeeping and operates efficiently
- Ensure the customer journey throughout the Spa is of a high standard and resolve any issues
- Champion guest and member services in the Spa
- Be the face of the Spa, welcoming members and visitors, and being present in public areas
- Manage guest and member feedback, communicate with departments, and keep records up to date
- Assist the Spa Membership Sales Manager with membership retention by organizing member events and enhancing membership offerings
- Assist with management of membership accounts and subscription fees
- Upsell retail and treatments
- Drive membership sales alongside the Spa Membership Sales Manager
- Carry out duty management shifts
The Ideal Candidate
- Passionate about delivering professional, efficient, and exceptional guest service with strong organizational skills
- Industry-relevant qualifications such as degree, HND, or Advanced GNVQ
- Minimum of 2 years in a supervisory role within a similar environment, with experience in training, systems, IT skills, financial acumen, guest services, and health and safety management
- Flexible and enthusiastic about the profession
Package Description
We are committed to our people, offering excellent training, development, and progression opportunities. Benefits include:
- Competitive salary, benefits, and above the Real Living Wage
- 29 days holiday (increasing with length of service)
- Discretionary service charge system
- 50% discount on food and beverage across all properties
- Significant discounts on room nights across all properties
- Discount schemes and online guides on wellbeing and finance
- Free meals on duty
- Recognition and rewards scheme
- Access to training and development programs
- Free gym access and classes where available
- B Corp accreditation and commitment to sustainability
- Free access to newspapers, magazines, and books
- Cycle to work scheme
About the Company
Are we right for you?
We look for four main qualities:
- People with character who are authentic and expressive
- People who enjoy being around others and engaging socially
- Extra mile performers who go beyond the job description
- Individuals who genuinely care and put their heart into their work
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Spa Duty Manager employer: Exclusive Hotels and Venues
Contact Detail:
Exclusive Hotels and Venues Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Duty Manager
✨Tip Number 1
Familiarise yourself with the specific services and offerings of Pennyhill Park's Spa. Understanding their unique selling points will help you engage confidently with potential guests and members during your interactions.
✨Tip Number 2
Network with current or former employees of the spa to gain insights into the company culture and expectations. This can provide you with valuable information that can set you apart during interviews.
✨Tip Number 3
Demonstrate your passion for guest service by preparing examples of how you've gone above and beyond in previous roles. Highlighting your commitment to exceptional service will resonate well with the hiring team.
✨Tip Number 4
Be ready to discuss your flexibility regarding shift patterns, as this role requires a variety of hours. Showing your willingness to adapt will make you a more attractive candidate for the position.
We think you need these skills to ace Spa Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory roles, particularly in spa or hospitality environments. Emphasise your organisational skills and any industry-relevant qualifications you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service and your ability to manage operations effectively. Mention specific examples of how you've enhanced customer experiences or driven membership retention in previous roles.
Highlight Flexibility: Since the role requires flexibility with shifts, clearly state your availability in your application. Mention your willingness to work early mornings and late evenings, as well as your enthusiasm for the role.
Showcase Your People Skills: In your application, emphasise your interpersonal skills and ability to engage with guests and team members. Provide examples of how you've successfully managed feedback and resolved issues in past positions.
How to prepare for a job interview at Exclusive Hotels and Venues
✨Show Your Passion for Guest Service
As a Spa Duty Manager, your enthusiasm for delivering exceptional guest service is crucial. Be prepared to share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Flexibility and Adaptability
Given the varied shifts and responsibilities, it's important to highlight your flexibility. Discuss your experience managing different tasks and working various hours, showcasing your ability to adapt to changing situations.
✨Highlight Your Organisational Skills
The role requires strong organisational skills, so be ready to discuss how you manage multiple priorities. Share examples of how you've successfully organised events or managed schedules in a previous position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding guest feedback and operational challenges. Think of scenarios where you resolved issues effectively and be ready to explain your thought process.