At a Glance
- Tasks: Welcome guests, assist with requests, and ensure hotel safety during the night.
- Company: Ansty Hall, part of the Exclusive Collection, known for charm and exceptional service.
- Benefits: Competitive salary, free meals, 50% dining discount, and exclusive perks.
- Other info: Opportunities for growth and a commitment to sustainability.
- Why this job: Join a supportive team and make a real impact on guest experiences.
- Qualifications: Customer service experience preferred; friendly, reliable, and able to work independently.
The predicted salary is between 25000 - 28000 £ per year.
Competitive salary plus fantastic benefits.
40 Working Hours: Ansty Hall, Main Road, Ansty, Warwickshire CV7 9HZ. Ansty Hall, a part of the Exclusive Collection, is a country house full of charm, with picturesque grounds, versatile event spaces, and dining that celebrates local flavours. It is a place where heritage, elegance, and exceptional service come together to create memorable experiences for guests.
You will join as a Night Porter that values reliability, teamwork, and exceptional guest service, supporting the overnight operation and helping to ensure the hotel remains safe, secure, and welcoming throughout the night. Here, your contribution will be valued and your growth supported. At Ansty Hall, we believe in rewarding our team for their passion and dedication.
As part of our team, you'll enjoy:
- Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
- Free meals while on duty
- Access to our Employee Assistance Programme and wellbeing resources
- Exclusive discounts and perks through Hospitality Essentials
- Opportunities for growth, learning, and internal movement within the Exclusive Collection
Key Responsibilities
- Provide a warm and professional welcome to guests during the night
- Assist guests with requests, enquiries, luggage, and room service deliveries
- Carry out regular security and safety checks throughout the hotel and grounds
- Ensure public areas are clean, tidy, and presented to the highest standards
- Set up meeting rooms and public spaces ready for the following day
- Respond promptly to guest needs and support the overnight operation
- Complete night porter duties, records, and checklists accurately
- Report maintenance issues, hazards, or incidents appropriately
Person Specification
- Previous customer service or hospitality experience preferred
- Friendly, professional, and approachable manner
- Reliable with a strong sense of responsibility
- Able to work independently and use initiative
- Good communication and organisational skills
- Comfortable working overnight shifts, including weekends and bank holidays
- Commitment to delivering exceptional guest experiences
We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive. As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know. Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do.
Night Porter employer: Exclusive Hotels and Venues
Ansty Hall, part of the Exclusive Collection, is an exceptional employer that values reliability and teamwork, offering a supportive work culture where your contributions are recognised. With competitive salaries, fantastic benefits including discounts on dining and hotel stays, and ample opportunities for personal growth and internal movement, you will thrive in a charming environment dedicated to delivering memorable guest experiences. Join us in a picturesque setting that champions wellbeing and sustainability, making it a truly rewarding place to work.
Contact Details:
Exclusive Hotels and Venues Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Exclusive Hotels and Venues. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Exclusive Hotels and Venues
Don't be shy about reaching out to Exclusive Hotels and Venues directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Exclusive Hotels and Venues and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Exclusive Hotels and Venues
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
