Spa Duty Manager- Fixed term Maternity Cover in Horsham

We’re a group of fabulous Hotels and Venues set in beautiful countryside and our hotels are full of great people… A great team.

We are actively seeking an enthusiastic and passionate Spa Duty Manager to join our Management Team at our brand new Spa at South Lodge, an Exclusive Hotel. The Spa Duty Manager role entails delivering and overseeing standards of guest care as well as being responsible for the operations of the building.

Role Responsibility

• Ensuring that the Spa is at its ‘best’ in terms of good housekeeping standards, and that it is running efficiently and effectively.
• Ensuring the customer journey throughout the Spa is executed to a high standard and resolving any issues that may arise.
• Being the ‘face’ of the Spa, always present even at quieter times to ensure availability to the guests if required.
• Creating processes and procedures in conjunction with other Spa Managers to ensure smooth running of all Spa Operations: SOP, health and safety, IT Systems.
• Upselling all retail and treatments to ensure maximum capture of revenue.
• Overseeing the Spa employees ensuring all are fully trained to do their role, and any HR issues are dealt with in a timely manner.

The Ideal Candidate

You will be passionate about delivering professional, efficient and exceptional guest service at all times and will possess strong organisational skills. Ideally a NVQ qualification level 2/3 in Beauty would be beneficial but not essential. You will have industry relevant qualifications to include degree, HND or Advanced GNVQ. A minimum of 2 years in a Supervisory role with experience of recruitment and selection, training and development, systems and processes, IT skills, financial acumen, management of Health and Safety. Work with flexibility and enthusiasm for the profession.

Package Description

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

• Competitive salary, benefits and we pay above the Real Living Wage.
• 30 days holiday (increasing with length of service).
• We operate a discretionary service charge system.
• 50% Discount on food and beverage across all Exclusive properties.
• Really big discounts on room nights across all Exclusive properties.
• PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
• Meals on duty provided for free.
• Recognition and rewards scheme.
• Access to our learning platform including great training and development programs.
• Free gym access + where available dedicated classes.
• B Corp accredited and commitment to improving our People, Product and Planet.
• Free downloads to newspapers, magazines and books.
• Cycle to work scheme.

Where are we?

The Hotel is in Lower Beeding, Nr Horsham Post code RH13 6PS.

About the Company

Like any hotel group we expect a lot but we’ll give a lot to get the right people. There are 4 things we look for:

• We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
• We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
• We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
• You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.