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- Tasks: Supervise front desk operations and deliver exceptional guest experiences.
- Company: The Manor House, a stunning venue in Castle Combe with a Michelin-starred restaurant.
- Benefits: Competitive salary, free meals, gym access, and exclusive discounts.
- Other info: Be part of a certified B Corp committed to sustainability and wellbeing.
- Why this job: Join a creative team that values your ideas and supports your growth.
- Qualifications: Experience in guest services and strong leadership skills required.
The predicted salary is between 29224 - 29224 £ per year.
The Manor House, a part of the Exclusive Collection, is nestled in the storybook village of Castle Combe and combines timeless elegance with a Michelin-starred restaurant and a championship golf course. The Castle Inn, part of The Manor House estate, is a historic Cotswolds inn where relaxed dining meets warm, welcoming service. Together, they offer a heritage-rich setting where every detail is designed to create memorable experiences for guests.
You will join as a Guest Services Supervisor that values leadership, creativity, collaboration, and pride in everything they do, supporting the Guest Services Manager in leading the front office team and delivering exceptional guest experiences from arrival to departure. Here, your ideas will be welcomed and your growth supported. At The Manor House, we believe in rewarding our team for their passion and dedication.
As part of our team, you’ll enjoy:
- Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
- Free meals while on duty
- Free access to the on-site gym and parking
- Access to our Employee Assistance Programme and wellbeing resources
- Exclusive discounts and perks through Hospitality Essentials
- Opportunities for growth, learning, and internal movement within the Exclusive Collection
Key Responsibilities
- Supervise daily front desk operations to ensure smooth and efficient service
- Support and guide the Guest Services team during shifts
- Lead by example in delivering warm, professional and personalised guest experiences
- Handle guest queries, feedback and complaints with confidence and professionalism
- Ensure accurate check-in and check-out procedures
- Maintain high standards of presentation within reception and public areas
- Assist with training and onboarding of new team members
- Ensure compliance with health & safety, security and company procedures
Person Specification
- Previous experience within a front office or guest services role
- Supervisory experience preferred
- Strong leadership and team coordination skills
- Excellent communication and interpersonal abilities
- Confident problem-solver with a guest-focused mindset
- Well organised with strong attention to detail
- Flexible approach to shifts, including weekends and evenings
We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive. As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know. Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do.
Guest Services Supervisor employer: Exclusive Hotels and Venues
Contact Detail:
Exclusive Hotels and Venues Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Supervisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Guest Services Supervisor role.
✨Tip Number 2
Prepare for interviews by researching The Manor House and its values. Show us you understand our commitment to exceptional guest experiences and how your leadership skills can enhance our front office team.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to guest service scenarios. We want to see how you handle challenges and ensure every guest leaves with a smile!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at The Manor House.
We think you need these skills to ace Guest Services Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for guest services and what makes you tick.
Tailor Your Application: Make sure to tailor your application to the Guest Services Supervisor role. Highlight your relevant experience and skills that align with our values of leadership, creativity, and collaboration. We love seeing how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our amazing team and culture.
How to prepare for a job interview at Exclusive Hotels and Venues
✨Know the Company Inside Out
Before your interview, take some time to research The Manor House and its values. Understand their commitment to exceptional guest experiences and sustainability. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Guest Services Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight how you can inspire and guide others to deliver top-notch service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and guest-focused mindset. Think of specific scenarios where you've dealt with guest complaints or improved service efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or how they measure success in the Guest Services department. This shows your enthusiasm and helps you gauge if the role is the right fit for you.