At a Glance
- Tasks: Lead the Front of House team to create unforgettable guest experiences.
- Company: Lainston House, a charming 17th-century hotel in Winchester.
- Benefits: Competitive salary, free meals, gym access, and exclusive discounts.
- Other info: Opportunities for growth and a commitment to sustainability.
- Why this job: Join a passionate team and make every guest feel valued and welcomed.
- Qualifications: Previous hotel experience and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Lainston House in Winchester, a part of the Exclusive Collection, is a 17th-century country house full of character and charm. With its walled kitchen garden, cookery school, and award-winning fine dining, it is a place where heritage, authenticity, and exceptional hospitality come together.
We are looking for an inspiring and people-focused Guest Experience Manager to lead our Front of House team and ensure every guest feels genuinely welcomed, valued, and cared for from the moment they arrive. At Lainston House, we believe in rewarding our team for their passion and dedication. As part of our team, you’ll enjoy:
- Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
- Free meals while on duty
- Free access to the on-site gym and parking
- Access to our Employee Assistance Programme and wellbeing resources
- Exclusive discounts and perks through Hospitality Essentials
- Opportunities for growth, learning, and internal movement within the Exclusive Collection
Key Responsibilities
- Lead and inspire the Front of House team to deliver exceptional guest experiences.
- Ensure smooth daily operations, including arrivals, departures, and Duty Manager duties.
- Engage with guests throughout their stay, resolving issues quickly and professionally.
- Support training, development and supervision of the Guest Service team.
- Maintain accurate billing, guest profiling and front desk procedures.
- Maximise revenue through upselling and strong product knowledge.
- Ensure all Front of House areas meet brand and health & safety standards.
Person Specification
- Previous hotel front office experience, ideally in a supervisory role
- Warm, confident communicator with excellent guest service skills
- Strong organisational ability and attention to detail
- Skilled in leading and motivating a team
- Comfortable using computers and hotel systems
- Professional appearance and flexible approach to working hours
- Proactive, solutions-focused and committed to high standards
We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive. As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.
Guest Experience Manager employer: Exclusive Hotels and Venues
At Exclusive Hotels and Venues, we pride ourselves on being an exceptional employer, particularly at our stunning Ansty Hall location. Our commitment to sustainability as a certified B Corp, combined with a vibrant work culture that fosters creativity and teamwork, ensures that our employees thrive both personally and professionally. With competitive salaries, free meals, gym access, and ample growth opportunities, we invite you to be part of a team that celebrates innovation and prioritises employee wellbeing.
Contact Details:
Exclusive Hotels and Venues Recruitment Team
