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- Tasks: Supervise front desk operations and lead a passionate guest services team.
- Company: The Manor House, a stunning venue in the picturesque Castle Combe.
- Benefits: Competitive pay, free meals, gym access, and exclusive discounts.
- Why this job: Join a creative team dedicated to delivering unforgettable guest experiences.
- Qualifications: Experience in guest services with strong leadership and communication skills.
- Other info: Opportunities for growth and a commitment to sustainability.
The predicted salary is between 25000 - 30000 £ per year.
The Manor House, a part of the Exclusive Collection, is nestled in the storybook village of Castle Combe and combines timeless elegance with a Michelin-starred restaurant and a championship golf course. The Castle Inn, part of The Manor House estate, is a historic Cotswolds inn where relaxed dining meets warm, welcoming service. Together, they offer a heritage-rich setting where every detail is designed to create memorable experiences for guests.
You will join as a Guest Services Supervisor that values leadership, creativity, collaboration, and pride in everything they do, supporting the Guest Services Manager in leading the front office team and delivering exceptional guest experiences from arrival to departure. Here, your ideas will be welcomed and your growth supported. At The Manor House, we believe in rewarding our team for their passion and dedication.
As part of our team, you’ll enjoy:
- Competitive pay, plus service charge
- Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
- Free meals while on duty
- Free access to the on-site gym and parking
- Access to our Employee Assistance Programme and wellbeing resources
- Exclusive discounts and perks through Hospitality Essentials
- Opportunities for growth, learning, and internal movement within the Exclusive Collection
Key Responsibilities
- Supervise daily front desk operations to ensure smooth and efficient service
- Support and guide the Guest Services team during shifts
- Lead by example in delivering warm, professional and personalised guest experiences
- Handle guest queries, feedback and complaints with confidence and professionalism
- Ensure accurate check-in and check-out procedures
- Maintain high standards of presentation within reception and public areas
- Assist with training and onboarding of new team members
- Ensure compliance with health & safety, security and company procedures
Person Specification
- Previous experience within a front office or guest services role
- Supervisory experience preferred
- Strong leadership and team coordination skills
- Excellent communication and interpersonal abilities
- Confident problem-solver with a guest-focused mindset
- Well organised with strong attention to detail
- Flexible approach to shifts, including weekends and evenings
We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive. As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know. Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do.
Guest Services Supervisor in Chippenham employer: Exclusive Hotels and Venues
Contact Detail:
Exclusive Hotels and Venues Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Supervisor in Chippenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at The Manor House or similar venues. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for guest services shine through. Share stories that highlight your leadership skills and how you've created memorable experiences for guests in the past.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! During interviews, be ready for situational questions. Think about how you would handle guest complaints or lead your team during busy shifts. Practising these scenarios can help you stand out as a confident problem-solver.
We think you need these skills to ace Guest Services Supervisor in Chippenham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for guest services and what makes you tick.
Tailor Your Application: Make sure to tailor your application to the Guest Services Supervisor role. Highlight your relevant experience and skills that align with our values of leadership, creativity, and collaboration. We love seeing how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Exclusive Hotels and Venues
✨Know the Company Inside Out
Before your interview, take some time to research The Manor House and its values. Understand their commitment to exceptional guest experiences and sustainability. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Guest Services Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you can inspire and guide others to deliver top-notch service.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and guest-focused mindset. Think of specific situations where you've handled guest complaints or improved service efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the company culture. This shows that you're not just interested in the job, but also in how you can grow and contribute to the team.