At a Glance
- Tasks: Welcome guests and ensure a smooth, friendly experience at our luxury spa.
- Company: Join the Exclusive Collection, known for elegance and world-class service.
- Benefits: Enjoy discounts on stays, free meals, gym access, and wellbeing resources.
- Other info: Be part of a certified B Corp committed to sustainability and employee wellbeing.
- Why this job: Kickstart your hospitality career in a five-star environment with growth opportunities.
- Qualifications: Friendly, reliable, and eager to learn about luxury guest service.
The predicted salary is between 22000 - 26000 £ per year.
Pennyhill Park in Bagshot, Surrey, a part of the Exclusive Collection, is a luxury hotel and spa known for its elegance and attention to detail. Home to a Michelin-star restaurant and world‑class service, it is a place where excellence defines every experience. You will join as a Spa Guest Services Assistant, supporting the Spa Reception and wider spa team to deliver a smooth, friendly and professional guest journey. This entry‑level role is ideal for someone who enjoys working with people, takes pride in excellent service and is looking to build a career in hospitality within a five‑star environment.
Benefits
- Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
- Free meals while on duty
- Free access to the on‑site gym and parking
- Access to our Employee Assistance Programme and wellbeing resources
- Exclusive discounts and perks through Hospitality Essentials
- Opportunities for growth, learning, and internal movement within the Exclusive Collection
Key Responsibilities
- Welcome guests warmly and provide a professional first point of contact
- Support guest arrivals and departures, including tours of the spa
- Respond to guest enquiries, service requests and concerns promptly and courteously
- Liaise with internal departments to ensure guest requests are fulfilled efficiently
- Maintain tidy and welcoming front‑of‑house and guest‑facing public areas
- Follow hotel procedures, service standards and health & safety guidelines
- Support the wider Spa team during busy periods
Person Specification
- Friendly and approachable manner with a genuine interest in guest service
- Strong communication skills and confidence engaging with guests and colleagues
- Willingness to learn and develop within a luxury hospitality environment
- Good attention to detail and ability to follow procedures
- Reliable, punctual and professional in appearance and conduct
- Able to work as part of a team and independently when required
- Comfortable working shifts, including weekends and bank holidays
We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression and a culture where people who share our values can thrive. As an equal opportunities employer we welcome applications from all individuals with the right to work in the UK.
Spa Guest Services Assistant in Bagshot employer: Exclusive Hotels and Venues
At Pennyhill Park, part of the Exclusive Collection, we pride ourselves on being an exceptional employer in the luxury hospitality sector. Our commitment to employee wellbeing is reflected in our generous benefits, including discounts on stays and dining, free meals while on duty, and access to wellness resources. With a strong focus on career development and a supportive work culture, we provide a nurturing environment for those looking to grow within a prestigious five-star setting.
Contact Details:
Exclusive Hotels and Venues Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Guest Services Assistant in Bagshot
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pennyhill Park and The Spa. Understand their values and what makes them unique. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Spa Guest Services Assistant, you'll be interacting with guests all day. Try role-playing common scenarios with friends or family to boost your confidence and refine your communication skills. Remember, a friendly smile goes a long way!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a luxury environment like Pennyhill Park. Make sure you look polished and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it’s a great way to ensure your application gets the attention it deserves. Don’t hesitate – get your application in today!
We think you need these skills to ace Spa Guest Services Assistant in Bagshot
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love to see genuine enthusiasm for the role and a friendly tone that reflects the warm atmosphere we create at Pennyhill Park.
Tailor Your Application:Make sure to tailor your application specifically for the Spa Guest Services Assistant role. Highlight any relevant experience or skills that align with our focus on excellent guest service and teamwork.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that make it easy for us to see why you’d be a great fit for our team. Avoid fluff and get straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at our luxury hotel and spa.
How to prepare for a job interview at Exclusive Hotels and Venues
✨Know the Company Inside Out
Before your interview, take some time to research Pennyhill Park and The Spa. Understand their values, services, and what makes them stand out in the luxury hospitality sector. This will not only impress your interviewers but also help you tailor your answers to align with their ethos.
✨Showcase Your People Skills
As a Spa Guest Services Assistant, you'll be interacting with guests regularly. During the interview, share examples of how you've provided excellent customer service in the past. Highlight your friendly and approachable manner, as well as your ability to handle guest enquiries and concerns with professionalism.
✨Demonstrate Your Willingness to Learn
This role is entry-level, so it's important to convey your eagerness to grow within the hospitality industry. Talk about any relevant experiences or training you've had, and express your enthusiasm for learning new skills and taking on responsibilities in a five-star environment.
✨Prepare for Shift Work Questions
Since the position involves working shifts, including weekends and bank holidays, be ready to discuss your availability and flexibility. Show that you're reliable and punctual, and if you have experience working in similar conditions, make sure to mention it!
