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- Tasks: Lead the Rooms Division, ensuring exceptional guest experiences from arrival to departure.
- Company: Pennyhill Park, a luxury hotel and spa known for elegance and excellence.
- Benefits: Competitive salary, discounts on stays and dining, free meals, gym access, and wellbeing resources.
- Why this job: Join a team that values sustainability and offers growth opportunities in hospitality.
- Qualifications: Experience in luxury hotels with strong leadership and communication skills.
- Other info: Be part of a certified B Corp committed to responsible business practices.
The predicted salary is between 36000 - 60000 £ per year.
A Career in Hospitality Where Every Detail Tells a Story. Pennyhill Park in Bagshot, Surrey, part of the Exclusive Collection, is a luxury hotel and spa known for its elegance and attention to detail. Home to a Michelin-star restaurant and world-class service, it is a place where excellence defines every experience.
You will join as a Rooms Division Manager, providing leadership across the Rooms Division and taking overall responsibility for the guest journey from arrival to departure. Your role will be central to ensuring high standards, operational excellence and a consistently exceptional guest experience across Front Office, Guest Relations and Housekeeping.
Competitive salary, plus service charge. Great rates for stays across all our hotels and 50% discount on Food & Beverage dining. Free meals while on duty. Free access to the on-site gym and parking. Access to our Employee Assistance Programme and wellbeing resources. Exclusive discounts and perks through Hospitality Essentials. Opportunities for growth, learning, and internal movement within the Exclusive Collection.
Key Responsibilities- Provide strategic and operational leadership across all Rooms Division departments
- Take full accountability for the guest experience from arrival through to departure
- Lead, develop and support departmental managers and teams
- Ensure consistently high service standards and operational compliance
- Manage and coordinate day-to-day rooms operations
- Prepare and deliver Rooms Division goals, budgets and performance plans
- Drive financial performance through yield management and cost control
- Monitor guest feedback and lead continuous improvement initiatives
- Proven experience within a luxury 5* hotel environment
- Currently operating as a Rooms Division Manager or Front Office Manager ready to step up
- Strong leadership capability across multiple departments
- Commercially and financially astute
- Strategic thinker with strong operational focus
- Excellent communicator with senior stakeholder confidence
- Passion for exceptional guest experience and people development
We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression and a culture where people who share our values can thrive. As an equal opportunities employer we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.
Rooms Division Manager in Bagshot employer: Exclusive Hotels and Venues
Contact Detail:
Exclusive Hotels and Venues Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rooms Division Manager in Bagshot
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the hotel’s values and recent achievements. Show us that you’re not just another candidate; you’re genuinely interested in what makes Pennyhill Park special!
✨Tip Number 3
Practice your leadership stories! We want to hear about your experiences managing teams and ensuring exceptional guest experiences. Be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen on joining our team at Exclusive Collection.
We think you need these skills to ace Rooms Division Manager in Bagshot
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to providing exceptional guest experiences, as this is key for us at Pennyhill Park.
Tailor Your Application: Make sure to customise your CV and cover letter for the Rooms Division Manager role. Highlight relevant skills and experiences that align with our values and the responsibilities outlined in the job description. We want to see how you fit into our story!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. This will help us easily understand your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application reaches us promptly and allows you to explore more about our culture and values while you're at it!
How to prepare for a job interview at Exclusive Hotels and Venues
✨Know the Company Inside Out
Before your interview, dive deep into Pennyhill Park and the Exclusive Collection. Understand their values, mission, and what makes them stand out in the luxury hospitality sector. This knowledge will not only impress your interviewers but also help you align your answers with their ethos.
✨Showcase Your Leadership Skills
As a Rooms Division Manager, your leadership capabilities are crucial. Prepare examples of how you've successfully led teams in previous roles, focusing on how you developed staff and improved guest experiences. Be ready to discuss specific challenges you faced and how you overcame them.
✨Demonstrate Financial Acumen
Since the role involves driving financial performance, brush up on your yield management and cost control strategies. Be prepared to discuss how you've managed budgets in the past and any initiatives you've implemented that positively impacted the bottom line.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and operational focus. Think of scenarios where you had to handle guest complaints or improve service standards. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
