At a Glance
- Tasks: Welcome guests and ensure a smooth, friendly experience at our luxury spa.
- Company: Join the Exclusive Collection, known for elegance and world-class service.
- Benefits: Enjoy discounts on stays, free meals, gym access, and wellbeing resources.
- Other info: Be part of a certified B Corp committed to sustainability and employee wellbeing.
- Why this job: Kickstart your hospitality career in a five-star environment with growth opportunities.
- Qualifications: Friendly, reliable, and eager to learn about luxury guest service.
The predicted salary is between 22000 - 26000 £ per year.
Pennyhill Park in Bagshot, Surrey, a part of the Exclusive Collection, is a luxury hotel and spa known for its elegance and attention to detail. Home to a Michelin-star restaurant and world‑class service, it is a place where excellence defines every experience. You will join as a Spa Guest Services Assistant, supporting the Spa Reception and wider spa team to deliver a smooth, friendly and professional guest journey. This entry‑level role is ideal for someone who enjoys working with people, takes pride in excellent service and is looking to build a career in hospitality within a five‑star environment.
Benefits
- Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
- Free meals while on duty
- Free access to the on‑site gym and parking
- Access to our Employee Assistance Programme and wellbeing resources
- Exclusive discounts and perks through Hospitality Essentials
- Opportunities for growth, learning, and internal movement within the Exclusive Collection
Key Responsibilities
- Welcome guests warmly and provide a professional first point of contact
- Support guest arrivals and departures, including tours of the spa
- Respond to guest enquiries, service requests and concerns promptly and courteously
- Liaise with internal departments to ensure guest requests are fulfilled efficiently
- Maintain tidy and welcoming front‑of‑house and guest‑facing public areas
- Follow hotel procedures, service standards and health & safety guidelines
- Support the wider Spa team during busy periods
Person Specification
- Friendly and approachable manner with a genuine interest in guest service
- Strong communication skills and confidence engaging with guests and colleagues
- Willingness to learn and develop within a luxury hospitality environment
- Good attention to detail and ability to follow procedures
- Reliable, punctual and professional in appearance and conduct
- Able to work as part of a team and independently when required
- Comfortable working shifts, including weekends and bank holidays
We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression and a culture where people who share our values can thrive. As an equal opportunities employer we welcome applications from all individuals with the right to work in the UK.
Lux Spa Guest Experience Associate in Bagshot employer: Exclusive Hotels and Venues
At Pennyhill Park, part of the Exclusive Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values excellence and personal growth. Our Spa Guest Experience Associates enjoy competitive benefits, including generous discounts, free meals, and access to wellness resources, all within a stunning five-star environment that fosters career development in luxury hospitality. Join us in Bagshot, where your passion for guest service will be nurtured and rewarded in a supportive team dedicated to creating memorable experiences.
Contact Details:
Exclusive Hotels and Venues Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lux Spa Guest Experience Associate in Bagshot
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pennyhill Park and its values. This will help you connect with the team and show that you're genuinely interested in being part of their luxury hospitality experience.
✨Tip Number 2
Practice your people skills! Since this role is all about guest interaction, think of some scenarios where you might need to handle guest requests or concerns. Role-playing with a friend can help you feel more confident when it comes to engaging with guests.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a five-star environment. Make sure you look polished and professional for your interview, as it reflects your understanding of the luxury service standards expected at Pennyhill Park.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we look for in our Spa Guest Experience Associates.
We think you need these skills to ace Lux Spa Guest Experience Associate in Bagshot
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest service and hospitality. A friendly tone can make a big difference!
Tailor Your Application:Make sure to tailor your application to the role of Spa Guest Experience Associate. Highlight any relevant experience or skills that match the job description, especially your ability to engage with guests and work in a team.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Exclusive Hotels and Venues
✨Know the Company Inside Out
Before your interview, take some time to research Pennyhill Park and its values. Understand what makes it a luxury hotel and spa, and be ready to discuss how you can contribute to maintaining that high standard of service.
✨Showcase Your People Skills
As a Spa Guest Experience Associate, you'll be interacting with guests regularly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to make someone’s experience special.
✨Dress to Impress
First impressions matter, especially in a five-star environment. Make sure you dress smartly and professionally for your interview. This shows that you understand the importance of appearance in the hospitality industry.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they ensure guest satisfaction. This not only shows your interest but also helps you gauge if this is the right fit for you.
