At a Glance
- Tasks: Welcome guests and ensure a smooth, friendly experience at our luxury hotel.
- Company: Pennyhill Park, a prestigious hotel and spa known for excellence.
- Benefits: Enjoy discounts on stays, free meals, gym access, and wellbeing resources.
- Other info: Join a certified B Corp committed to sustainability and employee wellbeing.
- Why this job: Kickstart your hospitality career in a five-star environment with growth opportunities.
- Qualifications: Friendly, reliable, and eager to learn about luxury guest service.
The predicted salary is between 20000 - 25000 £ per year.
Pennyhill Park in Bagshot, Surrey, a part of the Exclusive Collection, is a luxury hotel and spa known for its elegance and attention to detail. Home to a Michelin-star restaurant and world-class service, it is a place where excellence defines every experience.
You will join as a Guest Services Assistant, supporting the Front Office and wider hotel team to deliver a smooth, friendly and professional guest journey. This entry-level role is ideal for someone who enjoys working with people, takes pride in excellent service and is looking to build a career in hospitality within a five-star environment.
Benefits
- Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
- Free meals while on duty
- Free access to the on-site gym and parking
- Access to our Employee Assistance Programme and wellbeing resources
- Exclusive discounts and perks through Hospitality Essentials
- Opportunities for growth, learning, and internal movement within the Exclusive Collection
Key Responsibilities
- Welcome guests warmly and provide a professional first point of contact
- Support guest arrivals and departures, including luggage assistance where required
- Respond to guest enquiries, service requests and concerns promptly and courteously
- Liaise with internal departments to ensure guest requests are fulfilled efficiently
- Maintain tidy and welcoming front-of-house and guest-facing public areas
- Follow hotel procedures, service standards and health & safety guidelines
- Support the wider Guest Services and Front Office team during busy periods
Person Specification
- Friendly and approachable manner with a genuine interest in guest service
- Strong communication skills and confidence engaging with guests and colleagues
- Willingness to learn and develop within a luxury hospitality environment
- Good attention to detail and ability to follow procedures
- Reliable, punctual and professional in appearance and conduct
- Able to work as part of a team and independently when required
- Comfortable working shifts, including weekends and bank holidays
We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression and a culture where people who share our values can thrive. As an equal opportunities employer we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.
Guest Services Assistant in Bagshot employer: Exclusive Hotels and Venues
Pennyhill Park and The Spa in Bagshot, Surrey, is an exceptional employer that offers a vibrant work culture centred around excellence and guest satisfaction. With a commitment to employee wellbeing, growth opportunities, and exclusive perks such as discounted stays and dining, it provides a supportive environment for those looking to build a rewarding career in luxury hospitality. Join a team that values professionalism and teamwork while enjoying the benefits of working in a stunning five-star setting.
Contact Details:
Exclusive Hotels and Venues Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant in Bagshot
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pennyhill Park and The Spa. Understand their values, what makes them unique, and how they deliver that five-star experience. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Guest Services Assistant, you'll be interacting with guests all day. Try role-playing common scenarios with friends or family to boost your confidence. Remember, a warm smile and friendly attitude go a long way!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel’s high standards.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Don’t miss out!
We think you need these skills to ace Guest Services Assistant in Bagshot
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love seeing genuine enthusiasm for guest service, so don’t be afraid to share why you’re passionate about hospitality and what makes you a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Guest Services Assistant role. Highlight any relevant experience or skills that align with the job description, like your communication skills or attention to detail. We want to see how you can contribute to our five-star environment!
Keep It Professional Yet Friendly:While we appreciate a friendly tone, remember to keep your application professional. Use clear language and check for any spelling or grammar mistakes. A polished application shows us you take pride in your work, just like we do at Pennyhill Park.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success! It’s super easy, and you’ll find all the information you need about the role and our company. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Exclusive Hotels and Venues
✨Know the Company Inside Out
Before your interview, take some time to research Pennyhill Park and The Spa. Understand their values, what makes them unique, and their commitment to excellence in hospitality. This will not only impress your interviewers but also help you tailor your answers to align with their ethos.
✨Showcase Your People Skills
As a Guest Services Assistant, you'll be interacting with guests constantly. During the interview, share examples of how you've provided excellent service in the past. Highlight your friendly and approachable manner, and don’t forget to express your genuine interest in helping others.
✨Demonstrate Attention to Detail
In a luxury environment, attention to detail is crucial. Be prepared to discuss how you ensure high standards in your work. You might want to mention specific instances where your attention to detail made a difference, whether in previous jobs or during relevant experiences.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your enthusiasm for the role and the company. Ask about opportunities for growth within the Exclusive Collection or how they maintain their high service standards. This shows you're serious about your career in hospitality and eager to learn more.
