At a Glance
- Tasks: Support the Front of House Manager in delivering exceptional guest experiences.
- Company: Luxury hotel known for elegance and Michelin-star dining.
- Benefits: Great hotel stay rates, 50% off dining, free meals, gym access, and wellbeing resources.
- Other info: Be part of a certified B Corp committed to sustainability and wellbeing.
- Why this job: Join a creative team that values your ideas and supports your growth.
- Qualifications: Experience in Front Office leadership and strong guest service skills.
The predicted salary is between 30000 - 40000 £ per year.
Pennyhill Park in Bagshot, Surrey, part of the Exclusive Collection, is a luxury hotel known for its elegance and attention to detail. Home to a Michelin-star restaurant and world-class service, it is a place where excellence and attention to detail define every experience. You will join as a Deputy Front of House Manager that values leadership, creativity, collaboration, and pride in everything they do, supporting the Front of House Manager in delivering a seamless and personalised guest journey throughout the resort. Here, your ideas will be welcomed and your growth supported.
At Pennyhill Park, we believe in rewarding our team for their passion and dedication. As part of our team, you’ll enjoy:
- Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
- Free meals while on duty
- Free access to the on-site gym and parking
- Access to our Employee Assistance Programme and wellbeing resources
- Exclusive discounts and perks through Hospitality Essentials
- Opportunities for growth, learning, and internal movement within the Exclusive Collection
Key Responsibilities
- Support the Front of House Manager in overseeing the day-to-day Front Office operation
- Deliver a seamless guest journey from pre-arrival through to departure
- Handle guest feedback and resolve service issues professionally and efficiently
- Lead, support and develop the Guest Services team to maintain exceptional service standards
- Work closely with Housekeeping, Reservations, Food & Beverage and Events teams to ensure joined‑up service
- Support departmental scheduling, training and operational organisation
- Promote upselling opportunities across hotel services and facilities
Person Specification
- Previous experience within a Front Office or Reception leadership role in a fast-paced environment
- Strong guest service skills with a professional and approachable manner
- Excellent organisational and communication skills
- Experience leading and developing teams to high service standards
- Good systems knowledge and confidence working across hotel operations
- Passionate about luxury hospitality and creating memorable guest experiences
We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive. As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know. Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do.
Deputy Front of House Manager in Bagshot employer: Exclusive Hotels and Venues
Pennyhill Park, a luxury hotel in Bagshot, Surrey, is an exceptional employer that prioritises employee wellbeing and growth. With a strong focus on collaboration and creativity, team members are encouraged to share their ideas while enjoying benefits such as discounted stays, free meals, and access to wellness resources. Join us to be part of a supportive culture that values excellence in service and offers numerous opportunities for career progression within the Exclusive Collection.
Contact Details:
Exclusive Hotels and Venues Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Front of House Manager in Bagshot
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Pennyhill Park or similar venues. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or even an informal chat, let your passion for luxury hospitality shine through. Share your ideas on enhancing guest experiences – they love creativity!
✨Tip Number 3
Be proactive! If you see a role that fits you, don’t just wait for the application process. Reach out directly through our website or social media to express your interest and ask any questions. It shows initiative!
✨Tip Number 4
Follow up after interviews! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. It’s a simple way to stand out and show you’re genuinely interested in joining the team.
We think you need these skills to ace Deputy Front of House Manager in Bagshot
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for luxury hospitality shine through! Share specific experiences that highlight your dedication to creating memorable guest journeys. We want to see how you can bring that passion to Pennyhill Park.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the key responsibilities and person specification outlined in the job description. We appreciate candidates who take the time to align their skills with what we’re looking for!
Highlight Leadership Experience:As a Deputy Front of House Manager, leadership is key! Be sure to showcase any previous experience leading teams or managing operations. We love to see examples of how you've developed others and maintained high service standards.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Pennyhill Park. We can’t wait to hear from you!
How to prepare for a job interview at Exclusive Hotels and Venues
✨Know the Company Inside Out
Before your interview, take some time to research Pennyhill Park and its values. Understand their commitment to luxury hospitality and sustainability. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Deputy Front of House Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you can contribute to maintaining exceptional service standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding guest feedback and service issues. Think of specific scenarios where you turned a negative experience into a positive one. This will showcase your ability to handle challenges with professionalism and efficiency.
✨Emphasise Your Passion for Hospitality
Make sure to convey your enthusiasm for luxury hospitality and creating memorable guest experiences. Share personal anecdotes that reflect your dedication to service excellence. This passion will resonate well with the interviewers and align with the hotel's values.
