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- Tasks: Lead a team to create unforgettable experiences for guests and ensure top-notch service.
- Company: Dynamic hospitality company focused on people and memorable guest interactions.
- Benefits: Competitive salary, 29 days holiday, discounts, free meals, and gym access.
- Why this job: Join a fun team where your personality shines and every day is different.
- Qualifications: 1 year in hospitality, strong communication skills, and a passion for customer care.
- Other info: Opportunities for growth and development in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
As Guest Services Supervisor, you will assist in leading the team to provide the most memorable experience to our guests, members and visitors. You will provide the initial welcome and the last farewell on departure to ensure our guests leave with a smile on their face.
Our Guest Services Supervisor will be responsible for:
- Helping to co-ordinate the guest services team functions and activities.
- Being fully comprehensive in all operational areas of the Guest Services team.
- Championing the highest level of customer care and service and delivering wow experiences with special attention paid to acting as a lobby host at key times.
- Meeting and greeting arrivals.
- Championing and raising awareness of guest profiling and the use of guest names.
- Following up guest complaints and taking appropriate Guest Recovery action.
- Ensuring team members are performing specific tasks to the department SOPs.
- Controlling all operating costs within the standards set under the direction of the Guest Services Manager.
- Promoting sales awareness positively within the Guest Services Department and maximising sales opportunities.
- Ensuring all Team Members are well presented and groomed at all times.
- Addressing development needs within the team, and assisting in appraising employees in the Guest Services Department.
- Assisting the Guest Services Manager in quality training and coaching in a systematic and professional way to ensure consistent delivery of service standards.
- Assisting the Guest Services Manager in recruitment of staff and planning of the labour resource.
The Ideal Candidate:
Our ideal Guest Services Supervisor will have:
- Minimum one year experience in a similar hospitality background including Front of House experience.
- NVQ level 2 or equivalent.
- Immaculate presentation and grooming.
- Ability to work under pressure.
- Knowledge of local area.
- Strong communication skills.
- Use of initiative.
- Confident and ‘Exclusive’ personality.
- Basic computer skills.
- Clear and friendly telephone manner.
Package Description:
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
- Competitive salary, benefits and we pay above the Real Living Wage.
- 29 days holiday (increasing with length of service).
- We operate a discretionary service charge system.
- 50% Discount on food and beverage across all Exclusive properties.
- Really big discounts on room nights across all Exclusive properties.
- Hospitality Essentials discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
- Hospitality Action- EAP Scheme.
- Meals on duty provided for free.
- Recognition and rewards scheme.
- Access to our learning platform including great training and development programs.
- Free gym access + where available dedicated classes.
- B Corp accredited and commitment to improving our People, Product and Planet.
- Free downloads to newspapers, magazines and books.
- Cycle to work scheme.
About the Company:
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for:
- We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
- We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
- We need extra milers. So if you think the job description is all you have to do, then we’re not for you. You have to put your heart into it.
- When you tell a guest you’re happy to help, you have to mean it.
Guest Services Supervisor in Ascot employer: Exclusive Hotels and Venues
Contact Detail:
Exclusive Hotels and Venues Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Supervisor in Ascot
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle guest complaints or create memorable experiences. Role-playing these situations can boost your confidence and prepare you for real-life interactions during the interview.
✨Tip Number 3
When you apply, make sure to highlight your personality! The company is looking for people who are genuine and enjoy being around others. Share stories that showcase your character and how you go the extra mile for guests.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace Guest Services Supervisor in Ascot
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Don’t be afraid to let your character shine through in your application. Whether it’s your writing style or the examples you choose, make sure it reflects who you are.
Tailor Your Application: Take a good look at the job description and highlight your relevant experience. We’re looking for someone with a hospitality background, so make sure to showcase any Front of House experience you have!
Be Specific About Your Skills: When mentioning your skills, be specific! If you’ve got strong communication skills or experience in guest recovery, give us examples. This helps us see how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Exclusive Hotels and Venues
✨Know the Company Culture
Before your interview, take some time to research the company’s culture and values. They’re looking for someone who fits in with their ethos of being personable and going the extra mile. Show that you understand their commitment to customer care and how you can contribute to creating memorable experiences.
✨Showcase Your People Skills
As a Guest Services Supervisor, your ability to connect with guests is crucial. Prepare examples from your past experience where you’ve gone above and beyond for customers. Highlight your communication skills and how you handle complaints or difficult situations with grace and positivity.
✨Dress to Impress
Presentation matters in hospitality! Make sure you arrive at the interview looking immaculate and well-groomed. This not only shows respect for the interviewers but also reflects the standards they expect from their team members.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and training opportunities. This demonstrates your genuine interest in the position and helps you assess if the company is the right fit for you.
