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For Companies At a Glance
- Tasks: Help set up and serve at events like weddings and conferences.
- Company: Join a vibrant hotel group known for its friendly team and beautiful countryside venues.
- Benefits: Enjoy competitive pay, 29 days holiday, discounts, free meals, and gym access.
- Why this job: Be part of a fun team that values personality and genuine hospitality.
- Qualifications: No prior experience needed, just a passion for service and good communication skills.
- Other info: Work 40 hours a week with opportunities for training and progression.
Job Introduction
In a Nutshell
We\’re a group of fabulous Hotels and Venues set in beautiful countryside and our hotels are full of great people… A great team.
We are actively seeking a Conference and Banqueting Waiter/ Waitress to help make our events run effortlessly (whether they are conferences, weddings, meetings or private celebrations).
Our guests frequently comment on our friendly and hospitable team who can\’t be faulted, who deliver impeccable service, accommodating their every need. (Just take a look at Trip Advisor – Do you fancy joining this team?)
Role Responsibility
Lots to do but lots of fun
As a Conference and Banqueting Assistant you will be responsible for making sure the rooms are set up for the various functions, and help to meet the needs during the event. This will involve assisting the team in shifting furniture, setting up tea and coffee stations, assisting in lunch and dinner service, restocking supplies, assisting and directing the guests, and clearing away afterwards.
The Ideal Candidate
Are you right for us?
- A passion for the details – this is about getting it right for guests.
- If you have done this kind of work before that is an advantage but not essential.
- Confident communicator – It is important to know that everything is taken care of.
- Your day will consist of 8.5 hours, (half an hour for lunch), equates to 40 hours a week.
Package Description
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
-
- Competitive salary, benefits and we pay above the Real Living Wage.
- 29 days holiday (increasing with length of service)
- We operate a discretionary service charge system.
- 50% Discount on food and beverage across all Exclusive properties
- Really big discounts of room nights across all Exclusive properties
- EAP provided by Hospitality Action
- Hospitality Essentials discount platform – giving you access to 1,000+ shopping discounts, cashback deals, and online exercise, wellbeing & finance guides
- Meals on duty provided for free
- Recognition and rewards scheme
- Access to our learning platform including great training and development programs.
- Free gym access + where available dedicated classes.
- B Corp accredited and commitment to improving our People, Product and Planet.
- Free downloads to newspapers, magazines and books
- Cycle to work scheme
About the Company
Are we right for you
Like any hotel group we expect a lot but we\’ll give a lot to get the right people. There are 4 things we look for:
- We want people with bags of character. We don\’t want you to hide your personality when you\’re at work, we want you to feel comfortable, to be who you are.
- We want people people. You\’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
- We need extra milers. So if you think the job description is all you have to do, then we\’re not for you.
- You have to put your heart into it. When you tell a guest you\’re happy to help, you have to mean it.
Conference and Banqueting Waiter/ Waitress employer: Exclusive Collection
Contact Detail:
Exclusive Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference and Banqueting Waiter/ Waitress
✨Tip Number 1
Familiarise yourself with the venue's layout and facilities. Knowing where everything is will help you feel more confident during the event and allow you to assist guests more effectively.
✨Tip Number 2
Practice your communication skills. Being a confident communicator is key in this role, so try engaging in conversations with friends or family to enhance your ability to interact with guests.
✨Tip Number 3
Show your enthusiasm for hospitality. When you meet potential colleagues or during any informal interactions, express your passion for providing excellent service and making events memorable.
✨Tip Number 4
Be prepared to demonstrate your teamwork skills. During any interviews or discussions, share examples of how you've worked well in a team before, as this is crucial for the role.
We think you need these skills to ace Conference and Banqueting Waiter/ Waitress
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in hospitality or customer service. Emphasise skills like communication, teamwork, and attention to detail, as these are crucial for the role of Conference and Banqueting Waiter/Waitress.
Craft a Personal Cover Letter: Write a cover letter that reflects your personality and passion for hospitality. Mention why you want to join this specific hotel group and how your character aligns with their values of being friendly and accommodating.
Showcase Relevant Experience: If you have previous experience in similar roles, be sure to detail your responsibilities and achievements. Even if you haven't worked in a hotel before, highlight any customer-facing roles where you demonstrated excellent service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is essential for the role.
How to prepare for a job interview at Exclusive Collection
✨Show Your Personality
This role is all about character, so don’t be afraid to let your personality shine through during the interview. Be genuine and engage with your interviewer; they want to see the real you!
✨Demonstrate Your People Skills
Since this position involves a lot of interaction with guests, highlight any previous experience where you've worked in a team or provided customer service. Share specific examples that showcase your ability to connect with others.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations, such as dealing with difficult guests or managing multiple tasks during an event. Think of examples from past experiences that demonstrate your problem-solving skills.
✨Express Your Passion for Hospitality
Make sure to convey your enthusiasm for the hospitality industry. Talk about what excites you about working in events and how you can contribute to creating memorable experiences for guests.