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- Tasks: Lead product strategy for email solutions, collaborating with teams to enhance customer experience.
- Company: Join Exclaimer, a global SaaS leader known for innovative email signature solutions and a vibrant culture.
- Benefits: Enjoy flexible work options, competitive pay, healthcare, and perks like gym discounts and electric car schemes.
- Why this job: Be part of a dynamic team impacting 50,000+ customers globally while driving innovation in email technology.
- Qualifications: Proven Product Manager experience in B2B SaaS, strong technical skills, and excellent communication abilities required.
- Other info: We value diversity and inclusion, welcoming applicants from all backgrounds to thrive in our culture.
The predicted salary is between 43200 - 72000 £ per year.
Senior Product Manager
Department: Product
Employment Type: Permanent – Full Time
Location: UK – London
Description
Join Exclaimer , a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an exciting work culture.
Who are we?
We provide world-class email signature solutions that enable organizations of any size to achieve brand consistency, legal compliance, and customer engagement across devices. Our solutions, designed for Microsoft 365, Google Workplace, and Microsoft Exchange, are used by over 50,000 customers in 150+ countries, including renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. We have over 275 employees worldwide.
We’re seeking a strategic and technically proficient Product Manager to join our Core Services team, responsible for powering Exclaimer’s ability to process over 2,000 emails per second. You will own the product strategy for email platform connectivity and customer implementation options, building reliable and scalable solutions that impact growth and customer satisfaction.
This role bridges engineering, product, and commercial teams, ensuring alignment on initiatives and long-term platform goals. You will collaborate with Core Services, Platform Engineering, support, and commercial teams to maintain performance standards and develop a future-ready roadmap.
Key Responsibilities
- Plan improvements to client-facing aspects of the signature application experience in Outlook Add-In, collaborating with engineers and product teams.
- Work with your Team Lead, Engineering Manager, and engineers to prioritize and deliver impactful work.
- Implement technical enhancements to Exclaimer’s integration into customer mail flow.
- Explore innovative ways to support customer needs, including alternative methods of employee data input, changes to email delivery, and potential integrations with other email providers beyond Microsoft and Google.
- Analyze customer implementation and usage trends to identify new opportunities and ensure reliable service.
- Coordinate with Support to uphold high customer satisfaction and product performance.
- Align with your Director of Product on strategic priorities.
- Present insights, progress, and plans to Product & Technology teams and senior management, including C-level executives.
- Balance legacy system transformation with current business priorities.
- Research emerging technologies and industry trends to enhance product functionality.
Skills, Knowledge, and Expertise
- Proven experience as a Product Manager, preferably in B2B SaaS or infrastructure-heavy environments.
- Strong technical understanding, especially related to email technologies or delivery processes.
- Decision-making based on data, user research, and experimentation.
- Ability to translate product needs into technical requirements and work closely with engineering teams.
- Excellent communication skills to align technical and non-technical stakeholders.
- Experience in developing product strategies in complex or mature areas.
- Effective prioritization and roadmap planning skills.
- Collaborative approach working across multiple teams, especially in enabling roles or platform teams.
- Strategic thinking to balance long-term vision with short-term execution.
- Familiarity with agile practices and managing ambiguity and change.
Benefits
At Exclaimer, we offer opportunities for growth within a thriving international SaaS company. Alongside a competitive package, benefits include:
- Healthcare, life insurance, private medical, income protection.
- Enhanced parental leave for both parents.
- 6 weeks of \”work from anywhere\” per year.
- 25 days paid holiday plus public holidays, plus an additional 10 days paid time off via XFlex.
- Contributory pension plan (5% matched, via salary sacrifice).
- Electric car scheme.
- Free memberships to Blinkist and Calm.
- Discounts and perks, including smart home devices, gym memberships, and Ikea.
Inclusion at Exclaimer
We’re committed to diversity and inclusion, welcoming applications from all backgrounds and identities. We strive to create a culture where everyone belongs and can thrive. Join us!
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Senior Product Manager employer: Exclaimer
Contact Detail:
Exclaimer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager
✨Tip Number 1
Familiarise yourself with Exclaimer's products and their unique selling points. Understanding how their email signature solutions work and the specific needs they address will help you articulate your value during discussions.
✨Tip Number 2
Network with current or former employees of Exclaimer on platforms like LinkedIn. Engaging in conversations about their experiences can provide insights into the company culture and expectations for the Senior Product Manager role.
✨Tip Number 3
Prepare to discuss your experience with B2B SaaS products, particularly in relation to email technologies. Be ready to share specific examples of how you've successfully managed product strategies and collaborated with engineering teams.
✨Tip Number 4
Stay updated on industry trends and emerging technologies related to email delivery and customer engagement. Being knowledgeable about the latest advancements will demonstrate your strategic thinking and commitment to innovation in the role.
We think you need these skills to ace Senior Product Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Product Manager position. Tailor your application to highlight relevant experience in B2B SaaS and product management.
Craft a Compelling CV: Your CV should clearly showcase your proven experience as a Product Manager, particularly in technical environments. Emphasise your skills in decision-making based on data and your ability to communicate effectively with both technical and non-technical stakeholders.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for Exclaimer and its mission. Highlight specific examples of how your past experiences align with the key responsibilities of the role, such as collaborating with engineering teams or developing product strategies.
Showcase Your Technical Knowledge: Given the technical nature of the role, ensure you demonstrate your understanding of email technologies and delivery processes. Mention any relevant projects or experiences that illustrate your technical proficiency and strategic thinking.
How to prepare for a job interview at Exclaimer
✨Understand the Product Landscape
Before your interview, make sure you have a solid grasp of Exclaimer's products and how they fit into the email signature solutions market. Familiarise yourself with their key clients and the specific challenges they address. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Technical Acumen
As a Senior Product Manager, you'll need to bridge the gap between technical and non-technical teams. Be prepared to discuss your experience with email technologies and how you've successfully translated product needs into technical requirements in the past.
✨Prepare for Strategic Discussions
Expect to engage in conversations about product strategy and prioritisation. Think about how you would balance long-term vision with immediate business needs, and be ready to share examples of how you've done this in previous roles.
✨Demonstrate Collaborative Skills
Collaboration is key in this role. Be ready to discuss how you've worked across multiple teams, especially in enabling roles or platform teams. Highlight any experiences where you successfully aligned diverse stakeholders towards a common goal.
