At a Glance
- Tasks: Manage partner relationships and drive growth in a dynamic SaaS environment.
- Company: Join Exclaimer, a global award-winning SaaS provider with a people-first culture.
- Benefits: Enjoy flexible working, generous leave, and comprehensive healthcare support.
- Other info: Be part of an inclusive culture where every voice matters.
- Why this job: Shape the future of global communication while growing your career.
- Qualifications: Experience in Partner Management or SaaS Account Management is essential.
The predicted salary is between 51750 - 63250 £ per year.
When you join Exclaimer you will join a global award-winning Saa S provider with an exceptional revenue rate, ambitious growth plans, and an inclusive and outcomes-driven culture.
Exclaimer is a high-growth Saa S company with 300+ colleagues across the UK, US, Europe, and Asia-Pacific.
We promote a people-first culture built on fairness, inclusion, psychological safety, and continuous learning.
As we evolve into a multi-channel platform for branded business communications, we offer employees the opportunity to shape the future of global communication—while growing their careers in a culture where curiosity, creativity, and accountability thrive.
We’re officially Great Place To Work Certified
Exclaimer has been recognised by Great Place To Work for our culture of collaboration, trust, and growth.
This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work.
About the opportunity
We’re seeking a results-driven Channel Account Manager to support the growth of our partner network within an assigned region or territory.
This role is centred on partner success, expansion ARR, renewals performance, and delivering an exceptional partner experience.
Channel Account Managers work closely with Account Executives to progress and close partner-sourced opportunities.
CAMs qualify and develop partner sourced deals, then work with AEs to progress and close them, ensuring partners are enabled and supported throughout.
CAMs also fully own and close all Expansion ARR, serving as key drivers of customer growth within the partner ecosystem.
Key responsibilities
- Own day-to-day relationships across your partner portfolio.
- Drive partner onboarding, enablement, certification, and NFR activation.
- Lead partner business reviews and performance check-ins.
- Improve partner productivity and drive adoption of PRM tools.
- Fully own and close Expansion ARR (seat expansions, upgrades, overages) across your partner portfolio, with specific rules by segment (e. g. Global/Regional VARs vs MSPs).
- Meet expansion ARR targets by region/segment.
- Register and qualify all partner-sourced opportunities.
- Provide partners with guidance to progress active deals.
- Work with our AE team to close new partner-sourced opportunities.
- Maintain high standards of responsiveness and quality by meeting SLA targets, including first response within 4 business hours and resolution within 48 hours.
- Proactively monitor and address partner issues to prevent aging cases, ensuring case hygiene remains above 95%.
- Deliver a consistently positive partner experience, reflected in partner CSAT scores of
- ≥90%
- Drive initiatives to improve partner engagement, satisfaction, and overall experience across your portfolio.
- Lead partner onboarding and activation programs, ensuring partners are effectively trained and actively engaged within 30 days.
- Promote and support adoption of PRM tools and resources, encouraging regular and meaningful usage by partners.
- Collaborate with partners to optimise renewals processes and reduce manual intervention year over year.
- Implement strategies and activities that support improved partner retention (GRR) and satisfaction (NPS).
Skills, knowledge, and expertise
- Previous commercial experience within Partner Management, Saa S Account Management, or Customer Success.
- Experience working with channel ecosystems (VARs, MSPs, distributors and Microsoft Marketplace).
- Strong operational discipline and SLA management capability.
- Excellent communication, enablement, and relationship-building skills.
At Exclaimer, we’re proud to offer a benefits package that reflects our commitment to supporting you professionally, personally, and wherever life takes you.
Alongside competitive pay, you’ll have access to generous paid time off, flexible working options including our XFlex programme and a “work from anywhere” allowance - plus enhanced leave for all new parents, regardless of gender, family structure, or path to parenthood.
Our wellbeing offering includes comprehensive healthcare coverage, fully funded insurance and income protection, access to 24/7 virtual care, and mental health, legal and financial support through employee assistance programmes.
We help you plan for the future with contributory retirement plans and savings support, and back your day-to-day wellbeing with perks like subscriptions to Calm and Blinkist, fitness and lifestyle credits, global travel assistance and a wide range of discounts.
Wherever you're based, you'll find that Exclaimer’s benefits are designed to help you thrive: at work and beyond.
At Exclaimer, inclusion is more than a policy - it’s part of who we are.
We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds, experiences, and identities.
We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity.
We’re building a culture where everyone feels they belong and can thrive, and we’d love for you to be part of it.
If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence via to let us know.
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Channel Account Manager London, England, United Kingdom employer: Exclaimer
Exclaimer is an exceptional employer that fosters a dynamic and inclusive work culture, prioritising employee growth and development in the fast-paced SaaS industry. With remote eligibility, employees enjoy flexibility while being part of a collaborative team that values innovation and impact, making it an ideal place for those looking to advance their careers in business development.
StudySmarter Expert Advice🤫
We think this is how you could land Channel Account Manager London, England, United Kingdom
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Channel Account Manager London, England, United Kingdom at Exclaimer, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Exclaimer. Tailor your message to explain why you’re drawn to them and how you can contribute as a Channel Account Manager London, England, United Kingdom. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Channel Account Manager London, England, United Kingdom
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Exclaimer:When writing your cover letter, make sure to tailor your message specifically for Exclaimer. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Exclaimer
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Exclaimer that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Exclaimer that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Exclaimer’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
