At a Glance
- Tasks: Drive partner success and manage relationships to boost growth and satisfaction.
- Company: Join Exclaimer, a global award-winning SaaS provider with a people-first culture.
- Benefits: Enjoy flexible working, generous leave, and comprehensive healthcare support.
- Other info: Be part of a certified Great Place to Work with excellent career growth opportunities.
- Why this job: Shape the future of global communication while growing your career in an inclusive environment.
- Qualifications: 5+ years in Partner Management or SaaS Account Management required.
The predicted salary is between 36000 - 60000 £ per year.
When you join Exclaimer you will join a global award‐winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an inclusive and outcomes‐driven culture. Exclaimer is a high‐growth SaaS company with 300+ colleagues across the UK, US, Europe, and Asia‐Pacific. We promote a people‐first culture built on fairness, inclusion, psychological safety, and continuous learning. As we evolve into a multi‐channel platform for branded business communications, we offer employees the opportunity to shape the future of global communication—while growing their careers in a culture where curiosity, creativity, and accountability thrive.
We're officially Great Place To Work CertifiedTM. Exclaimer has been recognised by Great Place To Work for our culture of collaboration, trust, and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work.
Position Overview
We're seeking a results‐driven Channel Account Manager to support the growth of our partner network within an assigned region or territory. This role is centred on partner success, expansion ARR, renewals performance, and delivering an exceptional partner experience. Channel Account Managers work closely with Account Executives to progress and close partner‐sourced opportunities. CAMs qualify and develop partner‐sourced deals, then work with AEs to progress and close them, ensuring partners are enabled and supported throughout. CAMs also fully own and close all Expansion ARR, serving as key drivers of customer growth within the partner ecosystem.
Key Responsibilities
- Partner Success & Relationship Management
- Own day‐to‐day relationships across your partner portfolio.
- Drive partner onboarding, enablement, certification, and NFR activation.
- Lead partner business reviews and performance check‐ins.
- Improve partner productivity and drive adoption of PRM tools.
- Expansion ARR Ownership (50 % of Variable Compensation)
- Fully own and close Expansion ARR (seat expansions, upgrades, overages) across your partner portfolio, with specific rules by segment (e.g. Global/Regional VARs vs MSPs).
- Meet expansion ARR targets by region/segment.
- New Partner‐Sourced ARR Influence (50 % of Variable Compensation)
- Register and qualify all partner‐sourced opportunities.
- Provide partners with guidance to progress active deals.
- Work with our AE team to close new partner‐sourced opportunities.
- Partner Case Hygiene & Support SLAs
- Manage partner account support and operational needs to ensure timely resolution of all inquiries and requests.
- Maintain high standards of responsiveness and quality by meeting SLA targets, including first response within 4 business hours and resolution within 48 hours.
- Proactively monitor and address partner issues to prevent aging cases, ensuring case hygiene remains above 95 %.
- Deliver a consistently positive partner experience, reflected in partner CSAT scores of ≥ 90 %.
- Partner Experience & Performance KPIs
- Drive initiatives to improve partner engagement, satisfaction, and overall experience across your portfolio.
- Lead partner onboarding and activation programs, ensuring partners are effectively trained and actively engaged within 30 days.
- Promote and support adoption of PRM tools and resources, encouraging regular and meaningful usage by partners.
- Collaborate with partners to optimise renewals processes and reduce manual intervention year over year.
- Implement strategies and activities that support improved partner retention (GRR) and satisfaction (NPS).
Compensation Structure
60/40 base‐to‐variable split. Variable Compensation (40 % of total compensation): 50 % = New ARR Influence, 50 % = Expansion ARR. Pipeline creation and coverage are KPIs, but only closed‐won partner‐sourced ARR and expansion ARR drive commission.
Qualifications
- 5 + years in Partner Management, SaaS Account Management, or Customer Success.
- Experience working with channel ecosystems (VARs, MSPs, distributors and Microsoft Marketplace).
- Strong operational discipline and SLA management capability.
- Excellent communication, enablement, and relationship‐building skills.
At Exclaimer, we're proud to offer a benefits package that reflects our commitment to supporting you professionally, personally, and wherever life takes you. Alongside competitive pay, you'll have access to generous paid time off, flexible working options including our XFlex programme and a "work from anywhere" allowance - plus enhanced leave for all new parents, regardless of gender, family structure, or path to parenthood. Our wellbeing offering includes comprehensive healthcare coverage, fully funded insurance and income protection, access to 24/7 virtual care, and mental health, legal and financial support through employee assistance programmes. We help you plan for the future with contributory retirement plans and savings support, and back your day‐to‐day wellbeing with perks like subscriptions to Calm and Blinkist, fitness and lifestyle credits, global travel assistance and a wide range of discounts. Wherever you're based, you'll find that Exclaimer's benefits are designed to help you thrive: at work and beyond.
At Exclaimer, inclusion is more than a policy - it's part of who we are. We're proud to be an equal‐opportunity employer and welcome applications from people of all backgrounds, experiences, and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity. We're building a culture where everyone feels they belong and can thrive, and we'd love for you to be part of it. If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence via Work@Exclaimer.com to let us know.
Channel Account Manager in London employer: Exclaimer
Exclaimer is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that prioritises diversity and inclusion. With competitive pay, flexible working arrangements, and robust personal development support, employees are empowered to grow their careers while enjoying extensive healthcare coverage. This role as a Marketing Ops Lead not only provides meaningful work but also places you at the forefront of data-driven campaigns in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Channel Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Exclaimer on LinkedIn, and ask them about their experiences. This can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching Exclaimer's culture and values. Think about how your experience aligns with their people-first approach and be ready to share examples that showcase your fit.
✨Tip Number 3
Practice your pitch! Be clear about what you bring to the table as a Channel Account Manager. Highlight your successes in partner management and how you can drive growth for Exclaimer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Channel Account Manager in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining Exclaimer and contributing to our amazing culture.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in partner management and SaaS. We love seeing how your skills align with what we're looking for in a Channel Account Manager!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Exclaimer
✨Know Your Partners
Before the interview, research Exclaimer's partner ecosystem. Understand the types of partners they work with, such as VARs and MSPs, and be ready to discuss how you can enhance their success. This shows your commitment to partner management and your proactive approach.
✨Showcase Your Results
Prepare to share specific examples of how you've driven partner success in previous roles. Highlight any metrics or KPIs you've achieved, especially related to ARR growth or partner satisfaction. This will demonstrate your results-driven mindset, which is crucial for the Channel Account Manager role.
✨Emphasise Communication Skills
Since this role involves a lot of relationship management, be ready to discuss your communication strategies. Share how you've built strong relationships with partners and how you handle difficult conversations. This will illustrate your ability to foster collaboration and trust.
✨Align with Company Culture
Exclaimer values a people-first culture, so make sure to express your alignment with their values of fairness, inclusion, and continuous learning. Share experiences that reflect your commitment to these principles, showing that you would thrive in their inclusive environment.
