Head of Engineering Performance (London)

Head of Engineering Performance

Department: Operations

Employment Type: Permanent – Full Time

Location: UK – London

Reporting To: Andrew Burtenshaw

Description

When you join Exclaimer you will join a global award winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an exciting work culture.

Not heard of us ?

We provide world-class email signature solutions that let organizations of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workplace, and Microsoft Exchange, our solutions are used by over 50,000 customers in 150+ countries. Some of these customers include renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. We have over 275 employees worldwide.

Key Responsibilities

• Lead and support agile teams: Guide and enable software engineering teams by creating the right conditions for collaboration, decision-making, and continuous improvement.
• Bring a software development foundation: Apply your background in software engineering to help teams navigate technical challenges and support good development practices.
• Improve systems and workflows: Help administer and integrate tools that support engineering workflows and team visibility. Familiarity with platforms such as Jira, LinearB, and Jellyfish is helpful but not essential.
• Encourage healthy, sustainable delivery: Use practical approaches to support engineering effectiveness. You’ll help teams understand how to measure and improve the way they work—without adding unnecessary process or pressure.
• Support agile ways of working: Draw on your experience with agile methodologies—particularly Scrum and Kanban—to help teams apply these approaches in a way that works for them.
• Nurture team growth and performance: Create a safe environment for individuals and teams to grow, take ownership, and succeed. You’ll support clarity around goals, feedback, and progression.
• Balance delivery with impact: Take a pragmatic view of development activity, helping teams balance effort with value and work through trade-offs with confidence.
• Build relationships across the business: Communicate clearly and constructively with engineers, peers, and stakeholders. You’ll foster trust, invite input, and create alignment.
• Thrive in a fast-moving environment: You’re comfortable working in an Agile SaaS setting where iterative delivery and regular updates are part of the rhythm.

Skills, Knowledge, and Expertise

• Experience leading agile teams in a delivery-focused environment spanning both Engineering and Product specialists.
• Skilled in coaching engineers and developing high-performing, autonomous teams
• Credible and confident working with stakeholders across Product, Design, and Customer Support
• Background in hands-on software development and working with modern engineering practices
• Comfortable with engineering and team effectiveness tools (e.g. Jira, LinearB, Jellyfish)
• Able to improve delivery flow, team visibility, and continuous improvement practices
• Familiar with CI/CD pipelines, code quality, and scalable tooling
• Clear communicator, able to build trust and alignment across the organisation
• Exposure to SaaS environments, ideally with regular customer-facing releases
• Understands how engineering connects to business value and customer outcomes

Benefits

When you join Exclaimer, we offer the opportunity to grow with a thriving, international SaaS company. Alongside a competitive compensation package, you’ll have access to a range of benefits designed to support your wellbeing, development, and life beyond work including:

• Healthcare, life insurance, private medical, income protection.
• Enhanced parental leave (for both parents)
• 6 weeks work from anywhere per year
• 25 days paid holiday, plus public holidays – and an additional 10 days paid time off via XFlex.
• Contributory pension plan (5% matched, via salary sacrifice)
• Electric car scheme
• Free memberships to Blinkist and Calm
• Discounts and perks including smart home, Hussle gyms, and Ikea.

At Exclaimer, inclusion is more than a policy—it’s part of who we are.
We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds, experiences, and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity. We’re building a culture where everyone feels they belong and can thrive, and we’d love for you to be part of it.

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