Delivery Manager

Exclaimer is a high‑growth SaaS company with over 300 colleagues across the UK, US, Europe, and Asia‑Pacific. We are committed to a people‑first culture built on fairness, inclusion, psychological safety, and continuous learning. As we evolve into a multi‑channel platform for branded business communications, we offer employees the opportunity to shape the future of global communication while advancing their careers in an environment that values curiosity, creativity, and accountability.

We’re officially Great Place To Work Certified™ and have been recognised by Great Place To Work® for our culture of collaboration, trust, and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work.

Key Responsibilities

• End‑to‑End Delivery: Lead the delivery of work through multidisciplinary teams. Work with the teams to align backlogs and set team‑level prioritisation. Own the full delivery lifecycle, including backlog from scoping through to post‑deployment support. Ensure delivery practices support agility, transparency, and predictability across all workstreams. Monitor and manage risk, issues, and dependencies proactively across technical and business teams.
• Team Leadership and Performance Enablement: Line‑manage Business Analysts, supporting career development and engagement. Foster a culture of accountability, continuous improvement, and collaboration. Own and report on OKRs and KPIs relevant to engineering and delivery performance. Provide clear performance goals, regular feedback, and support to grow individual capability. Work with the Engineering Manager to ensure resourcing, onboarding, and succession plans align with evolving delivery needs.
• Stakeholders and Communication: Translate complex delivery progress into clear updates for business and transformation leaders. Work closely with Business Partners, Architects, the Engineering Manager and Business Analysts to align priorities and expectations. Facilitate cross‑team planning and communication to reduce silos and increase transparency. Escalate blockers early with solutions‑focused dialogue across stakeholders.
• Engineering Excellence: Ensure teams follow structured SDLC practices, including CI/CD, testing, and code reviews. Promote standardisation of platforms, tools and documentation across delivery streams. Partner with Solution Architects to align implementation with scalable design principles. Identify technical debt and lead initiatives to manage and reduce it over time.
• Delivery Process Optimisation: Collaborate with Product, Architecture and Enablement leads to align roadmaps with execution capacity. Use data and retrospectives to evolve sprint planning, estimation and throughput. Track delivery metrics (velocity, burn‑downs, throughput) and act on insights. Standardise delivery templates, governance and tooling to increase team efficiency.

Skills, Knowledge, and Expertise

• Proven experience managing cross‑functional technical teams, including Software Engineers, Salesforce professionals and Integration Engineers, with a track record of delivering complex programmes or transformation initiatives.
• Strong understanding of delivery methodologies (Agile, Scrum, Kanban, hybrid) and the ability to tailor approaches to suit team maturity, technical stack and business priorities.
• Excellent stakeholder management and communication skills, with the ability to influence senior leaders and collaborate effectively across Product, Architecture and Business Operations teams.
• Hands‑on knowledge of enterprise platforms such as Salesforce and MuleSoft, with the ability to guide technical teams while understanding the implications of decisions on scalability, integration and business value.

Benefits

Alongside competitive pay, you’ll have access to generous paid time off, flexible working options including our XFlex programme and a “work from anywhere” allowance – plus enhanced leave for all new parents, regardless of gender, family structure or path to parenthood. Our wellbeing offering includes comprehensive healthcare coverage, fully funded insurance and income protection, access to 24/7 virtual care, and mental health, legal and financial support through employee assistance programmes. We help you plan for the future with contributory retirement plans and savings support, and back your day‑to‑day wellbeing with perks like subscriptions to Calm and Blinkist, fitness and lifestyle credits, global travel assistance and a wide range of discounts. Wherever you’re based, you’ll find that Exclaimer’s benefits are designed to help you thrive, at work and beyond.

Equal Opportunity Employer

At Exclaimer, inclusion is more than a policy – it’s part of who we are. We’re proud to be an equal‑opportunity employer and welcome applications from people of all backgrounds, experiences and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation or gender identity. If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence at Work@Exclaimer.com to let us know.