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- Tasks: Create engaging content for social media and manage community interactions.
- Company: Join a forward-thinking tech company that values creativity and collaboration.
- Benefits: Enjoy flexible working, generous time off, and comprehensive health support.
- Other info: Be part of an inclusive culture that celebrates diversity and personal growth.
- Why this job: Make an impact by connecting with communities and driving brand engagement.
- Qualifications: 3-5 years in social media management with strong video production skills.
The predicted salary is between 40000 - 50000 ÂŁ per year.
About the opportunity
Key Responsibilities
- Concept, write, and produce original content across formats including written posts, graphics, carousels, infographics, and short-form video.
- Script, shoot (where appropriate), and edit short‑form video content for LinkedIn, including talking‑head pieces, product walkthroughs, customer story snippets, and thought leadership clips.
- Repurpose blog content, case studies, and thought leadership pieces into engaging social media posts; coordinate with the content and design team to create visuals, carousels, and short‑form content.
- Create and edit video using tools such as CapCut, Adobe Premiere, Descript, or similar — comfortable producing quality content without always relying on a dedicated video team.
Organic Social Media (LinkedIn‑led)
- Own and execute the organic social media strategy across LinkedIn (primary), X/Twitter, and other relevant B2B platforms.
- Manage regular posting for the company page, partner page and support executive brand‑building efforts.
- Build and maintain a content calendar, coordinating with the content, design, and product marketing teams to ensure timely, on‑brand publishing.
- Experiment with diverse formats including polls, video snippets, carousels, and interactive content.
- Track key social KPIs (engagement, follower growth, traffic, conversions) and optimise based on insights.
Community Management & Engagement
- Develop and execute proactive community initiatives, such as AMAs, to drive meaningful engagement, surface customer insights, and strengthen Exclaimer's presence across key platforms.
- Monitor social conversations about Exclaimer, our products, and relevant industry topics; identify opportunities to add value, answer questions, and participate authentically.
- Actively manage presence in B2B tech communities including Reddit (e.g. r/sysadmin, r/msp), Spiceworks, G2, and TrustRadius.
- Build and nurture relationships with community members, brand advocates, customers, and industry voices through consistent, genuine engagement.
- Deploy social listening tools to monitor positive/negative comments and topic trends, and strive to boost engagement and resolve any potential conflicts that may affect brand reputation.
- Respond to comments, questions, and mentions in a timely manner with appropriate tone and messaging that aligns with the brand voice.
- Collaborate with communications, customer support, product, and marketing teams to surface customer feedback, questions, and insights gathered from social listening.
- Generate comprehensive reports on overall community sentiment and notable trends, and provide meaningful feedback.
- Share qualitative insights from community conversations to inform messaging, content development, and campaign strategy.
Requirements
- 3–5 years of experience in social media management or community management in a B2B, SaaS, or tech environment.
- Demonstrable experience growing a B2B brand's LinkedIn presence, including both company page and executive/employee advocacy programmes.
- Proven ability to produce short‑form video content — from scripting and filming through to editing and publishing — ideally in a B2B context.
- Comfortable on camera and experienced in supporting others (executives, SMEs) to appear confidently on camera.
- Active experience on platforms like Reddit, with a strong understanding of community culture and norms.
- Familiarity with Spiceworks, G2, TrustRadius, or similar B2B review/community platforms.
- Excellent written communication skills with the ability to adapt tone across LinkedIn, Reddit, and technical forums.
- Proficiency with video editing tools such as Descript, CapCut, Adobe Premiere Pro, or equivalent.
- Experience with social media scheduling and listening tools (e.g. HubSpot, Meltwater).
- Experience collaborating with cross‑functional teams including PR, product marketing, and customer support.
- Analytical mindset — comfortable pulling reports and making data‑informed decisions.
- Confident and experienced user of AI tools (e.g. ChatGPT, Claude) to support content creation and workflow such as drafting, editing, and ideation.
- Ability to use AI critically — knowing when and how to apply it while maintaining brand voice, accuracy, and quality.
Nice to have
- Familiarity with paid social campaigns, especially LinkedIn Ads.
- Experience in vertical audiences (IT, finance, HR tech, etc.).
- Experience with regulated industries (Finance, Legal, Manufacturing, Healthcare, etc.).
Benefits
- Alongside competitive pay, you’ll have access to generous paid time off, flexible working options including our XFlex programme and a “work from anywhere” allowance – plus enhanced leave for all new parents, regardless of gender, family structure, or path to parenthood.
- Our wellbeing offer includes comprehensive healthcare coverage, fully funded insurance and income protection, access to 24/7 virtual care, and mental health, legal and financial support through employee assistance programmes.
- We help you plan for the future with contributory retirement plans and savings support, and back your day‑to‑day wellbeing with perks like subscriptions to Calm and Blinkist, fitness and lifestyle credits, global travel assistance and a wide range of discounts.
- Wherever you’re based, you’ll find that Exclaimer’s benefits are designed to help you thrive: at work and beyond.
Inclusivity & Equality Statement
We’re proud to be an equal‑opportunity employer and welcome applications from people of all backgrounds, experiences, and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity. We’re building a culture where everyone feels they belong and can thrive, and we’d love for you to be part of it. If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence via work@exclaimer.com to let us know.
Social Media & Community Manager New London, England, United Kingdom employer: Exclaimer Group
Contact Detail:
Exclaimer Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Media & Community Manager New London, England, United Kingdom
✨Tip Number 1
Get your networking game on! Connect with people in the industry on LinkedIn and engage with their content. It’s all about building relationships, so don’t be shy to slide into DMs or comment on posts.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best social media content and video edits. Share it on your LinkedIn profile and make sure it’s easy for potential employers to see what you can do.
✨Tip Number 3
Stay active in relevant online communities like Reddit or Spiceworks. Join discussions, share insights, and demonstrate your expertise. This not only boosts your visibility but also helps you learn more about the industry.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your approach and let us know why you’d be a great fit for the Social Media & Community Manager role.
We think you need these skills to ace Social Media & Community Manager New London, England, United Kingdom
Some tips for your application 🫡
Show Off Your Creativity: When you're crafting your application, let your creative side shine! Use engaging language and showcase your unique style. Remember, we’re looking for someone who can produce original content, so don’t hold back!
Tailor Your Experience: Make sure to highlight your relevant experience in social media and community management. We want to see how your background aligns with our needs, especially in B2B environments. Be specific about your achievements and the impact you've made!
Keep It Professional Yet Approachable: While we love a friendly tone, remember to keep it professional. Your written application should reflect the brand voice we value at StudySmarter. Strike a balance between being personable and maintaining professionalism.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Exclaimer Group
✨Know Your Platforms
Before the interview, make sure you’re familiar with LinkedIn and other B2B platforms mentioned in the job description. Understand their nuances and how to engage effectively on each. This will show your potential employer that you’re not just a social media user but someone who understands the strategy behind it.
✨Showcase Your Content Skills
Prepare a portfolio of your best work, especially short-form videos and engaging posts. Be ready to discuss your creative process, from scripting to editing. If you’ve used tools like CapCut or Adobe Premiere, mention specific projects where you’ve successfully utilised these skills.
✨Engagement is Key
Think about how you can drive community engagement. Come up with a few proactive community initiatives or ideas for AMAs that could work for the company. This shows you’re not just reactive but also proactive in building relationships and fostering community.
✨Data-Driven Mindset
Be prepared to discuss how you track and analyse social media metrics. Bring examples of how you’ve used data to inform your strategies in the past. This will demonstrate your analytical skills and ability to optimise content based on insights.