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- Tasks: Create engaging content for social media and manage community interactions.
- Company: Join a forward-thinking tech company that values creativity and collaboration.
- Benefits: Enjoy flexible working, generous time off, and comprehensive health support.
- Other info: Be part of an inclusive culture that celebrates diversity and personal growth.
- Why this job: Make an impact by shaping online communities and driving brand engagement.
- Qualifications: 3-5 years in social media management with strong video production skills.
The predicted salary is between 40000 - 50000 ÂŁ per year.
About the opportunity
Key Responsibilities
- Concept, write, and produce original content across formats including written posts, graphics, carousels, infographics, and short-form video.
- Script, shoot (where appropriate), and edit short‑form video content for LinkedIn, including talking‑head pieces, product walkthroughs, customer story snippets, and thought leadership clips.
- Repurpose blog content, case studies, and thought leadership pieces into engaging social media posts; coordinate with the content and design team to create visuals, carousels, and short‑form content.
- Create and edit video using tools such as CapCut, Adobe Premiere, Descript, or similar — comfortable producing quality content without always relying on a dedicated video team.
- Organic Social Media (LinkedIn‑led)
- Own and execute the organic social media strategy across LinkedIn (primary), X/Twitter, and other relevant B2B platforms.
- Manage regular posting for the company page, partner page and support executive brand‑building efforts.
- Build and maintain a content calendar, coordinating with the content, design, and product marketing teams to ensure timely, on‑brand publishing.
- Experiment with diverse formats including polls, video snippets, carousels, and interactive content.
- Track key social KPIs (engagement, follower growth, traffic, conversions) and optimise based on insights.
- Community Management & Engagement
- Develop and execute proactive community initiatives, such as AMAs, to drive meaningful engagement, surface customer insights, and strengthen Exclaimer's presence across key platforms.
- Monitor social conversations about Exclaimer, our products, and relevant industry topics; identify opportunities to add value, answer questions, and participate authentically.
- Actively manage presence in B2B tech communities including Reddit (e.g. r/sysadmin, r/msp), Spiceworks, G2, and TrustRadius.
- Build and nurture relationships with community members, brand advocates, customers, and industry voices through consistent, genuine engagement.
- Deploy social listening tools to monitor positive/negative comments and topic trends, and strive to boost engagement and resolve any potential conflicts that may affect brand reputation.
- Respond to comments, questions, and mentions in a timely manner with appropriate tone and messaging that aligns with the brand voice.
- Collaborate with communications, customer support, product, and marketing teams to surface customer feedback, questions, and insights gathered from social listening.
- Generate comprehensive reports on overall community sentiment and notable trends, and provide meaningful feedback.
- Share qualitative insights from community conversations to inform messaging, content development, and campaign strategy.
Requirements
- 3–5 years of experience in social media management or community management in a B2B, SaaS, or tech environment.
- Demonstrable experience growing a B2B brand's LinkedIn presence, including both company page and executive/employee advocacy programmes.
- Proven ability to produce short‑form video content — from scripting and filming through to editing and publishing — ideally in a B2B context.
- Comfortable on camera and experienced in supporting others (executives, SMEs) to appear confidently on camera.
- Active experience on platforms like Reddit, with a strong understanding of community culture and norms.
- Familiarity with Spiceworks, G2, TrustRadius, or similar B2B review/community platforms.
- Excellent written communication skills with the ability to adapt tone across LinkedIn, Reddit, and technical forums.
- Proficiency with video editing tools such as Descript, CapCut, Adobe Premiere Pro, or equivalent.
- Experience with social media scheduling and listening tools (e.g. HubSpot, Meltwater).
- Experience collaborating with cross‑functional teams including PR, product marketing, and customer support.
- Analytical mindset — comfortable pulling reports and making data‑informed decisions.
- Confident and experienced user of AI tools (e.g. ChatGPT, Claude) to support content creation and workflow such as drafting, editing, and ideation.
- Ability to use AI critically — knowing when and how to apply it while maintaining brand voice, accuracy, and quality.
Nice to have
- Familiarity with paid social campaigns, especially LinkedIn Ads.
- Experience in vertical audiences (IT, finance, HR tech, etc.).
- Experience with regulated industries (Finance, Legal, Manufacturing, Healthcare, etc.).
Benefits
Alongside competitive pay, you’ll have access to generous paid time off, flexible working options including our XFlex programme and a “work from anywhere” allowance – plus enhanced leave for all new parents, regardless of gender, family structure, or path to parenthood. Our wellbeing offer includes comprehensive healthcare coverage, fully funded insurance and income protection, access to 24/7 virtual care, and mental health, legal and financial support through employee assistance programmes. We help you plan for the future with contributory retirement plans and savings support, and back your day‑to‑day wellbeing with perks like subscriptions to Calm and Blinkist, fitness and lifestyle credits, global travel assistance and a wide range of discounts. Wherever you’re based, you’ll find that Exclaimer’s benefits are designed to help you thrive: at work and beyond.
Inclusivity & Equality Statement
We’re proud to be an equal‑opportunity employer and welcome applications from people of all backgrounds, experiences, and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity. We’re building a culture where everyone feels they belong and can thrive, and we’d love for you to be part of it. If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence via work@exclaimer.com to let us know.
Social Media & Community Manager London, England, United Kingdom employer: Exclaimer Group
Contact Detail:
Exclaimer Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Media & Community Manager London, England, United Kingdom
✨Tip Number 1
Get your networking game on! Connect with people in the industry on LinkedIn, join relevant groups, and engage in conversations. You never know who might have a lead on that perfect Social Media & Community Manager role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best social media content, including videos and graphics. When you apply through our website, include this portfolio to give us a taste of what you can do.
✨Tip Number 3
Stay updated on trends! Follow industry leaders and keep an eye on what's hot in social media. This knowledge will help you during interviews and show us you're passionate about the field.
✨Tip Number 4
Prepare for interviews by practising common questions related to community management and social media strategy. We love candidates who can articulate their thoughts clearly and demonstrate their expertise!
We think you need these skills to ace Social Media & Community Manager London, England, United Kingdom
Some tips for your application 🫡
Show Off Your Creativity: When you're crafting your application, let your creative side shine! We want to see how you can concept and produce original content, so don’t hold back on showcasing your unique style and ideas.
Tailor Your Experience: Make sure to highlight your experience in social media management or community engagement. We’re looking for someone who knows their way around LinkedIn and other B2B platforms, so connect the dots between your past roles and what we need!
Be Authentic: We value genuine engagement, so be yourself in your application. Share your thoughts on community management and how you’ve built relationships in the past. Authenticity goes a long way with us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Exclaimer Group
✨Know Your Platforms
Before the interview, make sure you’re familiar with LinkedIn, Reddit, and other B2B platforms mentioned in the job description. Understand their unique cultures and how to engage effectively on each. This will show that you’re not just a social media user but someone who understands the nuances of community management.
✨Showcase Your Content Skills
Prepare examples of your previous work, especially short-form video content. Bring along samples or links to your best posts, graphics, and videos. Be ready to discuss your creative process, from scripting to editing, and how you’ve used tools like CapCut or Adobe Premiere to produce engaging content.
✨Engagement is Key
Think about how you can drive engagement within communities. Come up with ideas for proactive community initiatives, like AMAs or interactive polls, and be prepared to discuss how you would implement these strategies. Highlight any past successes in building relationships and fostering genuine engagement.
✨Data-Driven Decisions
Be ready to talk about how you track and analyse social media KPIs. Discuss any tools you’ve used for social listening and how you’ve applied insights to optimise content strategies. Showing that you can make data-informed decisions will demonstrate your analytical mindset and commitment to continuous improvement.