IT Systems Engineer London, England, United Kingdom

When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an inclusive and outcomes-driven culture. Exclaimer is a high-growth SaaS company with 300+ colleagues across the UK, US, Europe, and Asia-Pacific. We promote a people-first culture built on fairness, inclusion, psychological safety, and continuous learning. As we evolve into a multi-channel platform for branded business communications, we offer employees the opportunity to shape the future of global communication—while growing their careers in a culture where curiosity, creativity, and accountability thrive.

We're officially Great Place To Work CertifiedTM Exclaimer has been recognised by Great Place To Work for our culture of collaboration, trust, and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work.

About the opportunity

• Support Exclaimer's hybrid infrastructure including on-premises systems, cloud platforms, and network connectivity across global sites.
• Assist with DNS management, certificate renewals, and business continuity documentation.
• Help manage device management platforms (Intune, Kandji) across Windows and macOS environments.
• Learn and develop scripting skills to automate routine tasks and improve consistency.
• Support IAM processes including SSO configuration, access requests, and Joiner-Mover-Leaver workflows.
• Assist with licensing compliance for M365 and other key business systems.
• Act as second-line escalation for issues our MSP cannot resolve.
• Follow ITIL-aligned change and service management practices.
• Contribute to infrastructure projects, working with the IT Lead, InfoSec, and third-party partners.

Skills, knowledge, and expertise

• Basic understanding of Windows and macOS environments, with some exposure to cloud platforms such as Azure or M365. You don't need deep experience, but you should be comfortable navigating these systems and keen to learn more.
• Familiarity with device management concepts or tools like Intune or Kandji. Homelab or personal project experience counts just as much as formal work experience at this level.
• Interest in scripting and automation using PowerShell, Bash, or similar. You don't need to be writing production code, but you should see the value in automating repetitive tasks and want to develop these skills.
• Foundational understanding of networking principles including DNS, DHCP, and basic troubleshooting. Enough to diagnose common issues and know when to elevate.
• A structured approach to problem-solving and a willingness to figure things out. You try to resolve issues yourself before escalating and you know when to put your hand up and ask for help.
• Genuine enthusiasm for IT and technology, with a desire to build a career in infrastructure and operations.

At Exclaimer, we’re proud to offer a benefits package that reflects our commitment to supporting you professionally, personally, and wherever life takes you. Alongside competitive pay, you’ll have access to generous paid time off, flexible working options including our XFlex programme and a "work from anywhere" allowance - plus enhanced leave for all new parents, regardless of gender, family structure, or path to parenthood. Our wellbeing offering includes comprehensive healthcare coverage, fully funded insurance and income protection, access to 24/7 virtual care, and mental health, legal and financial support through employee assistance programmes. We help you plan for the future with contributory retirement plans and savings support, and back your day‐to‐day wellbeing with perks like subscriptions to Calm and Blinkist, fitness and lifestyle credits, global travel assistance and a wide range of discounts. Wherever you’re based, you’ll find that Exclaimer’s benefits are designed to help you thrive: at work and beyond.

At Exclaimer, inclusion is more than a policy - it’s part of who we are. We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds, experiences, and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity. We’re building a culture where everyone feels they belong and can thrive, and we’d love for you to be part of it. If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence via Work@Exclaimer.com to let us know.