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For Companies At a Glance
- Tasks: Drive partner success and manage relationships to boost growth in a dynamic SaaS environment.
- Company: Join Exclaimer, a global award-winning SaaS provider with a people-first culture.
- Benefits: Enjoy flexible working, generous leave, comprehensive healthcare, and wellness perks.
- Why this job: Shape the future of global communication while growing your career in an inclusive setting.
- Qualifications: 5+ years in Partner Management or Customer Success with strong relationship-building skills.
- Other info: Be part of a certified Great Place To Work with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an inclusive and outcomes-driven culture. Exclaimer is a high-growth SaaS company with 300+ colleagues across the UK, US, Europe, and Asia-Pacific. We promote a people-first culture built on fairness, inclusion, psychological safety, and continuous learning.
As we evolve into a multi-channel platform for branded business communications, we offer employees the opportunity to shape the future of global communication—while growing their careers in a culture where curiosity, creativity, and accountability thrive. We’re officially Great Place To Work Certified™ Exclaimer has been recognised by Great Place to Work® for our culture of collaboration, trust, and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work.
About the opportunity:
We’re seeking a results-driven Channel Account Manager to support the growth of our partner network within an assigned region or territory. This role is centred on partner success, expansion ARR, renewals performance, and delivering an exceptional partner experience. Channel Account Managers work closely with Account Executives to progress and close partner-sourced opportunities. CAMs qualify and develop partner sourced deals, then work with AEs to progress and close them, ensuring partners are enabled and supported throughout. CAMs also fully own and close all Expansion ARR, serving as key drivers of customer growth within the partner ecosystem.
Key Responsibilities
- Partner Success & Relationship Management
- Own day-to-day relationships across your partner portfolio.
- Drive partner onboarding, enablement, certification, and NFR activation.
- Lead partner business reviews and performance check-ins.
- Improve partner productivity and drive adoption of PRM tools.
- Fully own and close Expansion ARR (seat expansions, upgrades, overages) across your partner portfolio, with specific rules by segment (e.g. Global/Regional VARs vs MSPs).
- Meet expansion ARR targets by region/segment.
- Register and qualify all partner-sourced opportunities.
- Provide partners with guidance to progress active deals.
- Work with our AE team to close new partner-sourced opportunities.
- Manage partner account support and operational needs to ensure timely resolution of all inquiries and requests.
- Maintain high standards of responsiveness and quality by meeting SLA targets, including first response within 4 business hours and resolution within 48 hours.
- Proactively monitor and address partner issues to prevent aging cases, ensuring case hygiene remains above 95%.
- Deliver a consistently positive partner experience, reflected in partner CSAT scores of ≥90%.
- Drive initiatives to improve partner engagement, satisfaction, and overall experience across your portfolio.
- Lead partner onboarding and activation programs, ensuring partners are effectively trained and actively engaged within 30 days.
- Promote and support adoption of PRM tools and resources, encouraging regular and meaningful usage by partners.
- Collaborate with partners to optimise renewals processes and reduce manual intervention year over year.
- Implement strategies and activities that support improved partner retention (GRR) and satisfaction (NPS).
Compensation Structure
60/40 base-to-variable split Variable Compensation (40% of total compensation): 50% = New ARR Influence 50% = Expansion ARR Pipeline creation and coverage are KPIs, but only closed won partner-sourced ARR and expansion ARR drive commission.
Qualifications
- 5+ years in Partner Management, SaaS Account Management, or Customer Success.
- Experience working with channel ecosystems (VARs, MSPs, distributors and msft marketplace).
- Strong operational discipline and SLA management capability.
- Excellent communication, enablement, and relationship-building skills.
At Exclaimer, we’re proud to offer a benefits package that reflects our commitment to supporting you professionally, personally, and wherever life takes you. Alongside competitive pay, you’ll have access to generous paid time off, flexible working options including our XFlex programme and a “work from anywhere” allowance - plus enhanced leave for all new parents, regardless of gender, family structure, or path to parenthood. Our wellbeing offering includes comprehensive healthcare coverage, fully funded insurance and income protection, access to 24/7 virtual care, and mental health, legal and financial support through employee assistance programmes. We help you plan for the future with contributory retirement plans and savings support, and back your day-to-day wellbeing with perks like subscriptions to Calm and Blinkist, fitness and lifestyle credits, global travel assistance and a wide range of discounts.
Wherever you’re based, you’ll find that Exclaimer’s benefits are designed to help you thrive: at work and beyond. At Exclaimer, inclusion is more than a policy - it’s part of who we are. We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds, experiences, and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity. We’re building a culture where everyone feels they belong and can thrive, and we’d love for you to be part of it.
If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence via Work@Exclaimer.com to let us know. We want everyone to feel comfortable and supported throughout the recruitment process. If you’d like to discuss any reasonable adjustments, please don’t hesitate to get in touch with our team via Work@Exclaimer.com. While most of our first-stage interviews are held via video conference, we encourage in-person meetings for hybrid or on-site roles. This gives you a chance to see where you’d be working and meet the team. Rest assured, anything you choose to share with us will be treated confidentially and with respect. It will not influence our hiring decisions in any way. Our goal is to ensure a fair, accessible, and equitable recruitment experience for all.
Channel Account Manager New London, England, United Kingdom employer: Exclaimer Group
Contact Detail:
Exclaimer Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Channel Account Manager New London, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to current employees at Exclaimer on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by researching Exclaimer's culture and values. They’re big on inclusion and collaboration, so think of examples from your past that showcase how you embody these traits. Show them you’re a perfect fit!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in partner management aligns with the role of Channel Account Manager. Keep it concise but impactful—highlight your successes and how you can drive partner success at Exclaimer.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. We want to keep you top of mind!
We think you need these skills to ace Channel Account Manager New London, England, United Kingdom
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Channel Account Manager role. Highlight your experience in partner management and SaaS, and show us how you can drive partner success and expansion ARR.
Showcase Your Communication Skills: Since this role is all about building relationships, let your communication skills shine through in your application. Use clear, concise language and provide examples of how you've successfully managed partner relationships in the past.
Demonstrate Your Results-Driven Mindset: We love candidates who can show us their impact! Include specific metrics or achievements that demonstrate your ability to meet targets and drive growth in previous roles. This will help us see how you can contribute to our ambitious growth plans.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our awesome team!
How to prepare for a job interview at Exclaimer Group
✨Know Your Partners
Before the interview, research Exclaimer's partner ecosystem. Understand the types of partners they work with, such as VARs and MSPs, and be ready to discuss how you can enhance their success. This shows your commitment to partner management and your proactive approach.
✨Showcase Your Results-Driven Mindset
Prepare specific examples from your past experience that highlight your ability to drive results, especially in terms of Expansion ARR and partner satisfaction. Use metrics to demonstrate your impact, like improvements in partner engagement or successful onboarding processes.
✨Emphasise Communication Skills
As a Channel Account Manager, strong communication is key. Be ready to discuss how you've built relationships and resolved issues with partners in the past. Highlight your ability to maintain high standards of responsiveness and quality, which aligns with Exclaimer's expectations.
✨Align with Company Culture
Exclaimer values a people-first culture and continuous learning. During the interview, express your enthusiasm for collaboration and inclusion. Share how you’ve contributed to a positive team environment and how you plan to foster a similar culture within the partner network.