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- Tasks: Provide first-level support for network devices and assist with connectivity issues.
- Company: Join Excis, a global IT support leader with a family-like culture.
- Benefits: Enjoy a supportive environment and opportunities for career growth.
- Why this job: Make a real impact by solving IT challenges and supporting users.
- Qualifications: Proactive attitude and basic knowledge of network devices and troubleshooting.
- Other info: Be part of a friendly team that celebrates individual and team successes.
The predicted salary is between 30000 - 42000 £ per year.
Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
- Client in 190+ countries
- 6000+ Engineers
- 200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us!
What you’ll do:
- Provide first-level support for network devices, including Cisco and HP
- Assist with basic network topology and connectivity issues, including TCP/IP, DNS, and WINS
- Manage and support mobile devices
- Provide printer support, including basic troubleshooting and maintenance
- Work within an ITIL-based environment and follow defined processes
- Provide first-level application support to end users
- Deliver a high level of customer service and user support
Desktop Support Engineer UK in Peterborough employer: Excis Ltd
Contact Detail:
Excis Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer UK in Peterborough
✨Tip Number 1
Network your way to success! Reach out to current or former employees at Excis on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview like it’s a big game day! Research common desktop support scenarios and brush up on your knowledge of Cisco and HP devices. Being able to talk confidently about your troubleshooting skills will impress the hiring team.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you’ve gone above and beyond to help users in the past. Remember, they’re looking for someone who can deliver top-notch support with a smile.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Excis family.
We think you need these skills to ace Desktop Support Engineer UK in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight relevant experience with hardware, software, and IT support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT challenges in the past. We’re all about collaboration and innovation, so let us know how you’ve worked with others to solve problems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Excis Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of network devices, especially Cisco and HP. Be ready to discuss basic network topology and connectivity issues like TCP/IP, DNS, and WINS. Showing that you can talk confidently about these topics will impress the interviewers.
✨Showcase Your Customer Service Skills
Since delivering a high level of customer service is key for this role, prepare examples from your past experiences where you’ve gone above and beyond to help users. Think about specific situations where your support made a difference and be ready to share those stories.
✨Familiarise Yourself with ITIL Practices
As the role involves working within an ITIL-based environment, it’s crucial to understand the basics of ITIL processes. Brush up on how ITIL can improve service delivery and be prepared to discuss how you’ve applied these principles in previous roles.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if Excis is the right fit for you.
