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- Tasks: Provide on-site and remote IT support, manage hardware and software systems.
- Company: Join Excis, a global IT support leader with a friendly, growth-oriented culture.
- Benefits: Enjoy a supportive environment, competitive salary, and opportunities for career advancement.
- Why this job: Make a real impact by solving IT challenges and supporting clients across the region.
- Qualifications: Experience in IT support and strong customer service skills are essential.
- Other info: Be part of a dynamic team that celebrates achievements and fosters collaboration.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a proactive Desktop Support Technician L2 to manage hardware, software, and IT assets across multiple locations in and around the Camberley region. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Key Responsibilities:- On‑Site & Remote Support: Provide comprehensive IT support for remote sites in and around the Camberley region. Offer after‑hours on‑call support for designated sites as required. Travel to customer locations across the region as needed.
- Infrastructure Management & Maintenance: Install, configure, and maintain complex hardware and software systems in the field. Maintain and update the existing network infrastructure, including adding connectivity via copper and fibre. Manage and monitor client networks and systems, including servers, routers, switches, and firewalls. Develop and implement system maintenance procedures to ensure maximum system uptime. Perform LAN and Voice MACDs (Moves, Adds, Changes, and Deletions).
- Hardware & Asset Management: Manage the Hardware Depot / Hardware Recovery Centre. Handle loaner equipment management, parts ordering, and inventory management. Oversee shipping and receiving operations. Perform new PC setup, installation, re‑imaging, and end‑user data transfer. Provision authentication hardware like active smart cards, Active Keys, and smart card readers.
- Administrative & Customer Service: Create and maintain detailed documentation of hardware / software systems and procedures. Manage inventory of spare equipment and supplies, maintaining accurate spreadsheets. Provide exceptional customer service, ensuring client needs are addressed promptly and professionally. Act as a liaison between clients and vendors to ensure effective issue resolution. Participate in operational meetings as required. Provide support to other HPIT support teams as needed. Manage and resolve incidents through to completion.
DESKTOP SUPPORT TECHNICIAN L2 UK in Camberley employer: Excis Ltd
Contact Detail:
Excis Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DESKTOP SUPPORT TECHNICIAN L2 UK in Camberley
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who work in desktop support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on common desktop support scenarios. Think about how you’d handle specific issues like hardware failures or software glitches. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t forget to showcase your customer service skills! As a Desktop Support Technician, you’ll be the face of IT for many users. Share examples of how you’ve gone above and beyond to help others in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace DESKTOP SUPPORT TECHNICIAN L2 UK in Camberley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Technician L2 role. Highlight relevant experience and skills that match the job description, like your expertise in hardware and software management. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your proactive approach aligns with our culture at Excis. Let us know what excites you about working in a supportive environment like ours.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled complex IT challenges in the past. We love seeing how you’ve made a difference in previous roles, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Excis Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to hardware and software systems. Be prepared to discuss specific tools and technologies you've worked with, especially those mentioned in the job description like network infrastructure and client systems.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT challenges in the past. Think about situations where you provided exceptional support or resolved issues quickly, as this will demonstrate your proactive approach and customer service skills.
✨Familiarise Yourself with the Company Culture
Research Excis and understand their values around innovation and collaboration. Be ready to discuss how you can contribute to their supportive, family-like environment and how your personal achievements align with team success.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could be about their approach to IT support, opportunities for professional development, or how they celebrate team successes. It shows you're genuinely interested in the role and the company.
