At a Glance
- Tasks: Provide on-site IT support for desktops, laptops, and VIP users.
- Company: Join Excis, a global IT support leader with a collaborative culture.
- Benefits: Competitive pay, professional growth, and a supportive work environment.
- Other info: Dynamic role with opportunities for continuous learning and career advancement.
- Why this job: Make a real impact by enhancing user experiences and solving IT challenges.
- Qualifications: Strong knowledge of Windows, Microsoft 365, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a customer-focused and enthusiastic Deskside Support Engineer to support one of our valued clients—including VIP users—in a fully site-based role. If you love solving IT challenges and delivering exceptional user experiences, this is the place for you.
What You’ll Do:
- Provide on-site support for desktops, laptops, printers, mobile devices, and peripherals—including IMACs, project tasks, and VIP support with confidence and professionalism.
- Troubleshoot hardware and software issues across Windows platforms; build and deploy PCs, patch network points, and resolve printer or connectivity problems.
- Maintain site-specific documentation and knowledge base articles, collaborate with internal teams and third-party vendors, and manage incidents through ticketing and remote support tools.
What You Need:
- Strong knowledge of Microsoft Windows (current and legacy), Microsoft 365 (Word, Excel, Outlook, OneDrive, Intune), and Windows imaging techniques (network and local).
- Familiarity with Active Directory and Azure Active Directory; experience in desktop and printer configuration/troubleshooting.
- Excellent interpersonal and communication skills (written and verbal), with the ability to work independently and as part of a team.
- Experience with ticket management systems and remote desktop tools; comfortable working alongside third-party vendors.
- Flexible, organized, and able to manage time effectively in a dynamic environment.
Why Join Us?:
At Excis, your work matters. You’ll be part of a collaborative, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in Chester and be at the forefront of IT support excellence!
Desktop Support Engineer in Wrexham employer: Excis Compliance
Excis is an exceptional employer located in Chester, offering a dynamic and supportive work environment for Deskside Support Engineers. With a strong focus on professional growth and collaboration, employees are empowered to tackle IT challenges while delivering outstanding user experiences. Join a team that values innovation and excellence, where your contributions directly impact client satisfaction and operational success.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in Wrexham
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work at Excis or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and common troubleshooting scenarios. We want you to showcase your problem-solving abilities, so practice explaining how you’d tackle real-life IT challenges.
✨Tip Number 3
Don’t forget to research Excis and its culture! Understanding their values and mission will help you tailor your responses during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Excis family.
We think you need these skills to ace Desktop Support Engineer in Wrexham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Deskside Support Engineer role. Highlight your knowledge of Microsoft Windows, 365, and any relevant troubleshooting experience to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for IT support and how you’ve made a difference in previous roles. We love seeing enthusiasm and a customer-focused attitude.
Show Off Your Communication Skills:Since this role involves working with VIP users, it’s crucial to demonstrate your excellent interpersonal skills. Use clear and concise language in your application to show us you can communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Excis!
How to prepare for a job interview at Excis Compliance
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, Microsoft 365, and any relevant imaging techniques. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role involves supporting VIP users, it's crucial to demonstrate your customer-focused approach. Prepare examples of how you've handled difficult situations or provided exceptional service in previous roles to highlight your interpersonal skills.
✨Familiarise Yourself with Ticketing Systems
Get comfortable with ticket management systems and remote desktop tools before the interview. Being able to discuss your experience with these tools will show that you're ready to hit the ground running and can manage incidents effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team culture, the types of challenges you might face, and how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
