Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Diagnose and repair IT hardware and software issues while managing inventory.
- Company: Join Excis, a global IT support leader with a collaborative culture.
- Benefits: Competitive pay, professional growth, and a supportive team environment.
- Why this job: Make a real impact in IT support and enhance user satisfaction.
- Qualifications: 4+ years of IT support experience and strong technical skills required.
- Other info: Dynamic team with opportunities for continuous learning and career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Excis is a global IT support leader driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer L1 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
Client in 190+ countries. 6000+ engineers. 200+ enterprise clients.
What You’ll Do
- Diagnose, repair, and upgrade IT hardware and software issues on-site, including reading error codes, swapping hardware, and tracing faults using diagnostic tools.
- Manage IT inventory by overseeing ordering, stock control, and maintaining accurate records of all incoming and outgoing equipment.
- Prepare and deliver regular reports on IT stock status, failure trends, and overall inventory performance while assisting other support teams as required.
What You Need:
- Applications are limited to candidates with a valid UK passport due to role requirements.
- 4+ years of hands-on IT hardware repair and support experience, with certifications such as CompTIA A+ or equivalent professional experience.
- Strong technical knowledge of Windows, OSX, iOS, and Android operating systems, as well as Microsoft Office and antivirus tools.
- Proven ability to perform warranty repairs for HP, Dell, and Lenovo devices, including part replacement and defective part management.
- Excellent communication and customer service skills, with fluency in English and the ability to handle multiple priorities independently.
- Attention to detail, problem-solving mindset, and readiness to travel or work staggered shifts as required.
Why Join Us?
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in the United Kingdom and be at the forefront of IT support excellence!
L2 Desktop Support Engineer UK in Worcester employer: Excis Compliance
Contact Detail:
Excis Compliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L2 Desktop Support Engineer UK in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings at Excis or other companies.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting, consider creating a video or blog showcasing your problem-solving techniques. Share it on social media and tag relevant companies to get noticed!
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to desktop support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Excis. Plus, you’ll be one step closer to joining a fantastic team!
We think you need these skills to ace L2 Desktop Support Engineer UK in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the L2 Desktop Support Engineer role. Highlight your hands-on IT hardware repair experience and any relevant certifications like CompTIA A+. We want to see how your skills match what we're looking for!
Show Off Your Technical Skills: In your application, don’t forget to showcase your technical knowledge of Windows, OSX, iOS, and Android operating systems. Mention any experience with Microsoft Office and antivirus tools too. This is your chance to shine!
Communicate Clearly: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to share examples of how you've provided great customer service in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with Excis. Don’t miss out on this opportunity!
How to prepare for a job interview at Excis Compliance
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, OSX, iOS, and Android operating systems. Be ready to discuss your hands-on experience with hardware repairs and any relevant certifications like CompTIA A+. This will show that you’re not just familiar with the tech but can also troubleshoot effectively.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved IT issues in the past. Think about times when you had to read error codes or use diagnostic tools. This will demonstrate your proactive approach and ability to handle challenges independently.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe a complex issue to someone without a tech background, so being clear and concise will set you apart from other candidates.
✨Be Ready to Discuss Inventory Management
Familiarise yourself with inventory management processes, as you'll need to oversee ordering and stock control. Be prepared to talk about how you’ve maintained accurate records in previous roles and how you would approach managing IT assets at Excis.
